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ISO helps Businesses Improve Efficiency and Customer Satisfaction

ISO 9001 is a standard that sets out the requirements for a quality management system. It helps businesses and organizations to be more efficient and improve customer satisfaction (www.iso.org). The standard is divided in 8 sections:

  • Section 1—Scope
  • Section 2—Normative Reference
  • Section 3—Terms and Definitions
  • Section 4—Quality Management System (QMS)
  • Section 5—Management Responsibility
  • Section 6—Resource Management
  • Section 7—Product Realization
  • Section 8—Measurement, Analysis and Improvement

Qualityze Solution Information Matrix for ISO 9001

Qualityze eQMS is designed to help an organization to comply with ISO 9001 standards. The following matrix will provide essential information for you to understand how Qualityze Solution can help:

Requirements Section Description Qualityze Modules
Section 4: General Requirements: Quality Management System

 

Provides requirements for the overall Quality Management System from quality manual documentation to the control of documents and records.
  • Document Management
  • Change Management
Section 5: Management Responsibility Provides requirements for Management’s role and commitment in the QMS.
  • NC/Complaints Management
  • CAPA Management
  • Change Management
  • Document Management
  • Audit Management
  • Training Management
Section 6: Resource Management

 

Provides the guidelines for resources to perform the job competently and in safety.
  • Document Management
  • Training Management
Section 7: Product Realization Provides the guidelines for customer related processes, design and development and purchasing
  • NC/Complaints Management
  • CAPA Management
  • Document Management
  • Audit Management
Section 8: Measurement, Analysis and Improvement

 

Gives ISO requirements on monitoring processes and improving those processes such as customer satisfaction, internal audit, control of Non-Conforming Product, Corrective and Preventive Action (CAPA) and continual improvement
  • NC/Complaints Management
  • CAPA Management
  • Document Management
  • Audit Management
  • Dashboard & Reports
  • eQMS Suite & User Portal