A Guide to Measuring Effectiveness of Quality Management Processes

The quality, reliability, and efficiency of the company’s operations and products are factors companies consider when measuring their success. Companies can improve their products and operations by measuring the effectiveness of quality management processes. Identifying these measurement metrics may be helpful if you plan to evaluate company performance. This article discusses measuring the effectiveness of quality management processes and why it’s crucial.

How can quality management processes be measured?

Measuring quality management processes helps companies identify where they excel and where they can improve. A company may also evaluate safety, performance, or efficiency as quality elements. Additionally, quality metrics may indicate a company’s health or customer satisfaction.

Different concrete and abstract quality characteristics can be grouped, for example, total sales or stability. Companies must carefully consider and create metrics for these aspects to implement new quality measurement practices. In addition to increasing profits, customer satisfaction, efficiency, and morale, improving products or processes may also improve brand reputation in the global market.

Related Article: Top 10 Quality Management Software

Quality management processes tracking and measurement: An overview

Managing processes properly requires some form of measurement. Managing the performance of the organization effectively requires tracking and measuring. The system must monitor how well the organization meets its objectives and goals. The design should be able to identify problem areas, their rapid and effective corrections, and their impact on the overall schedule and cost of the processes. Moreover, the system must measure the rate at which the improvement process advances and its effects on the process.

Quality management is a critical aspect of any organization’s performance. Disparities and the improvement process can be tracked by various means bringing quality outcomes to the attention of involved parties. A process manager must collect, analyze, and compare the appropriate data with some established standard or objective to ensure the process is managed effectively. Quality managers should include quality issues in a daily report if required. The list of quality problems may be found here, along with an explanation.

Meetings should always discuss quality issues and should continue to do so until each is appropriately addressed and resolved. Management should set the level of detail regarding each issue to evaluate the severity, extent, and impact of an adverse event with a time and cost assessment. This allows management to assess every adverse event on a comparative basis. Keeping track of all quality issues and their root causes is essential. Having sufficient details is critical for determining how to address such problems in the future.

It is crucial to review quality performance in a formal meeting with management monthly or regularly. Having some standard metrics for measuring and managing quality discrepancies and improving the process quality outcomes is essential for management and process staff to address these issues effectively. There may be a delay in the correction process due to quality discrepancies. For example, a poor worker’s work may delay not just that worker’s work but also the entire project, the following trade’s work is delayed, or the process as a whole may be delayed.

Expenses associated with removing and replacing work may also be used to determine how impactful quality discrepancies are on a process. To further assess the seriousness of the error, one could look at the cost of resources involved in correcting it.

• Expenditures on materials
• Workforce costs
• A related activity’s cost

Every evaluation must follow a universal approach by defining the means and methods. The system will become more accurate if a common standard is used for calculating time or cost. Monitoring the time from discovery to resolving discrepancies is another valuable metric for managing process quality. The improvement process will be measured based on its efficiency. It is more cost-effective and faster to resolve differences sooner rather than later.

How do we measure the effectiveness of quality management processes?

Measuring the effectiveness of the quality management processes is a stepwise process. Let’s quickly go through the steps you must follow to measure the efficacy:

• Identify the key factors that indicate the effectiveness of processes.

Before you set the measurement metrics for evaluating the effectiveness of your quality management processes, you must identify the key factors that reflect the process’s effectiveness. It will help you streamline the entire evaluation process. Knowing what to measure is critically important for long-term success. You must ensure that you are not missing any critical process. For this, you can ask every department or every employee about their day-to-day activities.

• Make sure you choose the correct measurement method for every factor.

Once you have curated the list of critical factors, you can quickly determine the suitable measurement method for each. For example – to determine the accuracy of equipment, you can perform calibration and maintenance activities. It further helps you identify the assets that are no more effective or the ones that are Out Of Tolerance. You can take timely actions and decisions to prevent any incident soon.

Similarly, for every quality management process, you can have different methods of measuring the effectiveness and make informed decisions accordingly.

• Have quality assurance processes in place.

Some companies may have assurance and audit departments, which can help evaluate quality management processes and recommend improvements. Even if you don’t have this type of department in your company, you can assess and improve quality with a few simple steps. Some of these include:

• Determine who will oversee quality measurement activities.
• Identify responsibilities, directives, and resources necessary to complete these tasks.
• Using quality metrics, analyze and improve processes.

The quality of the proposed solutions may also need to be measured later to determine whether users and companies are satisfied. In this way, the quality assurance team can carry out its responsibilities. To accomplish this, you may conduct user tests, implement temporary changes to departmental policies or meet with supervisors and groups within your company.

• Document the measurement activities correctly to standardize the workflow for future evaluation.

Developing standard procedures for evaluating quality management processes might save companies time and resources in the future. These procedures can also be standardized to be used across the entire organization. It may include:

• Monitoring and evaluating quality across all departments or specific ongoing operations.
• Developing quality measurement tools, such as computer-based programs allows for data analysis.
• Complying with policies.
• Educating staff on how to evaluate quality management processes.

• Keep the policies, measurement methods, and processes updated per the latest quality standards.

An annual review of established quality standards may help if specific processes, departments, or products change over time. A company needs to revisit and possibly revise these quality standards to ensure that it continues to operate efficiently and produce valuable products. Changing market conditions can also lead to revisions. Also, keep the rest of the company informed of any changes you make to quality assessment procedures.

What if you can perform all these activities efficiently on one platform?

Yes, that’s possible.

All you need to do is get Qualityze EQMS Suite. This cloud-based Quality Management Software solution can help you manage end-to-end quality processes. You can utilize the in-built capabilities to perform an effectiveness review of every critical activity, prepare consistent reports, and make informed decisions.

If you want to learn more about Qualityze capabilities, feel free to contact our customer success team info@qualityze.com, or you can call us on 1-877-207-8616, and we will get back to you at the earliest.