Qualityze’s Customer Success Strategy Shines in FeaturedCustomers Report
[Tampa, Florida, April 26, 2023] Qualityze, a leading provider of cloud-based quality management software, has been named a Rising Star in the 2023 Customer Success Report by FeaturedCustomers, a top reference platform for B2B software and services. The Rising Star award is given to vendors that have recently joined the FeaturedCustomers platform and have already […]
CAPA Management: A Holistic Approach to Resolve Quality Issues
Highly regulated industries require a standardized, repeatable CAPA (Corrective and Preventive Actions) management process to eliminate systemic quality issues, such as deviations, defects, and nonconformances. This is achieved by identifying and addressing the root cause(s) of issues (not the symptoms) through efficient investigation to prevent recurrence. Industry leaders are upgrading their traditional CAPA processes with the next-generation CAPA Management software solutions to overcome challenges like visibility, inefficiency, and disparate systems.
Qualityze CAPA Management enables organizations to develop a risk-based, compliance-driven process for addressing systemic issues to prevent recurrence. It guides the user through a comprehensive approach for mitigating quality issues while meeting compliance and fostering a culture of continuous improvement.
With Qualityze CAPA Management Software, you can standardize your CAPA process to:
- Documenting the Root Cause(s)
- Planning the Resolution Activity
- Investigate, Identify Root cause and Risk Assessment
- Define and Implement Action Plan
- Verification and Effectiveness Review
CAPA Management Overview
Managing systemic issues in a timely, effective, and compliant manner requires organizations to establish a standardized CAPA management process. Qualityze CAPA Management helps you build closed-loop CAPA processes to eliminate inconsistencies from the system and drive continuous improvements. With our integrated solution, you can drastically enhance your planning and decision making with more control on data. It gives you quick insights of CAPA trends, performance, and effectiveness of the resolution. You can utilize different investigation tools too. With Qualityze CAPA Management, you can effectively and efficiently perform:
- CAPA Initiation
- Root cause analysis
- Risk assessment
- Planning & Implement Action Plans
- Effectiveness Review
- Resolution Activities
- Digital Signature Validation
Documenting the Root Cause(s)
Quality issues potentially arise from several subsystems that are put in place to support the Quality Management Software within the organization. Every issue including improper design; inadequate product specification; failure of purchased materials; inadequate manufacturing instructions, processes, tools or equipment; inadequate training or lack of training; inadequate resources, needs to be reported and tracked in a systematic manner. And Qualityze CAPA management system offers you the same functionality in a series of steps starting from the Initiation Step where you can capture all the requisite information like:
- Problem Statement
- CAPA Source & Source Number
- Reported Date
- Reported By
- CAPA Owner & others
Like Qualityze Nonconformance Management Software, CAPA software is also configurable. You can easily create new fields as per your business information needs. On saving each record, you will get a unique number to keep the track of the CAPA process for the issues reported.
Planning the Resolution Activity
Once the documentation step is done and you have got your unique reference number to track the process. The next step for you, as a CAPA owner, is to proceed with the planning of the resolution activity. The Qualityze CAPA Management Software helps you with the planning through its resolution step, wherein you get an initial risk assessment for planning the course and level of investigation. We completely understand that not every CAPA issues needs to undergo same level of investigation. The extent of the investigation depends on the several factors such as criticality, the risk to a patient, risk to the company, extent of the defect etc. The Qualityze CAPA Management System offers you two options either to go ahead with the CAPA workflow or to opt-out the CAPA depending upon the criticality of the issue. if you choose to proceed with the CAPA workflow, you can further select/deselect the task, define the task owner, and the task due date, which is necessary for each CAPA record.
Investigate, Identify Root cause and Risk Assessment
Investigating the root cause is the most significant part of a CAPA practice in quality management system. Through Qualityze, you can easily document the investigation result or outcome in the Investigation task. Investigation task is the step where you document the root cause(s) and perform the risk assessment accordingly. You can list multiple root causes for an issue along with the resolution required and the result. Qualityze Corrective Action Preventive Action Management Software also allow you to record the entire investigation and analysis report for future reference.
Define and Implement Action Plan
Qualityze CAPA software is designed with an Implementation task to help creating action plans that can eliminate or minimize the cause of the quality issue. You can further categorize the action plans as Correction, Corrective, Preventive or Risk Based. Easy-to-use, this interactive solution allows you to document multiple actions plans in order to address the root cause, which was identified during the investigation task. Additionally, you have an option to document the verification plan in this task through which you can monitor the effectiveness of the implemented action plan.
Verification and Effectiveness Review
Why CAPA Management Is Important
CAPA refers to a process for identifying the root cause of problems encountered in a quality process, product, or workflow to make informed decisions about action plans to be implemented for effective resolution. It encourages any organization to:
- Verify and validate the quality issues identified
- Track the root-cause of these quality issues
- Take proper corrective and preventive action(s)n
- Document the problems, potential risks, and relevant solutions.
How does Qualityze CAPA Management Help Businesses?
We help organizations dig deeper into their quality issues using Qualityze intuitive and configurable workflows, fields, dashboards, and reports. These tools guide users through CAPA steps in a manner that helps them identify the source of quality issues to prevent their recurrence versus constantly reacting to occurrences.
With Qualityze CAPA Management, you can
- Record CAPA-Related Information to Assess Risks
- Minimize the CAPA Cycle Time
- Ensure CAPA Effectiveness
- Integrate the Nonconformance and CAPA Processes
- Integrate with Existing Business Systems
- Drive Continuous Improvement
- Controlled CAPA Records and Data
Record CAPA-Related Information to Assess Risks
Qualityze enables you to capture all CAPA-related information in a single place using its user-friendly forms. Form fields typically include the Title, Description, Problem Statement, CAPA Source, an Auto-generated Number, Reported Date, Reported By, Criticality, and CAPA Owner. Organizations can add more fields to forms based on their needs. Using standardized forms and workflows to capture information helps maintain accuracy in reporting, analysis, and root cause investigation.
Whether the CAPA is triggered by a Supplier issue, an Audit, a Customer Complaint, or an internal Nonconformance, Qualityze CAPA Management allows you to adjust the workflow based on the criticality assigned to the issue. This provides organizations with a risk-based approach to resolving quality problems.
Minimize the CAPA Cycle Time
With built-in alerts and notification capability, automated email approvals, and configurable workflows, Qualityze CAPA Management can mitigate quality problems more effectively and efficiently than paper-based systems. It facilitates real-time collaboration with involved parties regarding investigations, approvals, reviews, action plans, and their implementation schedules to manage issues quickly.
Users can schedule the CAPA approvals and effectiveness reviews to ensure that they are implemented on time, reducing the overall CAPA cycle time. Qualityze CAPA Management also enables you to communicate with both internal and external parties, including suppliers, customers, and employees, regarding the impact of CAPA on regular operations. The rapid searchability of CAPA records and relevant information is significantly improved so you can easily track documented records, irrespective of their age or location.
Ensure CAPA Effectiveness
Qualityze CAPA Management allows you to perform effectiveness reviews that ensure corrective actions or preventive actions implemented are meeting expected performance targets. You can specify the verification plans to check the effectiveness of CAPAs. The configurable workflow allows you to add multiple verification plans to perform an effectiveness check. Additionally, you can re-initiate the process for the CAPA that failed to address the quality problem for which it was intended. Finally, users can provide justification details as closure comments.
You can further map CAPAs to their root cause(s) as a proactive approach to similar quality problems that may arise in the future, putting you in better control to manage risks in a proactive manner.
Integrate the Nonconformance and CAPA Processes
It’s easy to access all the nonconformances records related to CAPAs using our Qualityze CAPA management. For example, you can initiate a CAPA directly for a Nonconformance that requires a detailed investigation and root cause analysis. In other words, we have created a closed-loop system through a set of smarter quality solutions to help you succeed in quality management.
Because of our centralized database, Qualityze CAPA Management can collect and store all the information relevant to nonconformance, deviation, or defect in one place. In turn, this accelerates the investigation and CAPA implementation, reducing the process cycle time.
Integrate with Existing Business Systems
Integrating CAPA with existing enterprise systems allows you to take a more holistic and regulatory-compliant approach to quality management, enhancing effective problem resolution.
Drive Continuous Improvement
With Qualityze CAPA Management, you can leverage standardized reports to provide real-time visibility across your systems to identify compliance risks, improvement opportunities, and to make better business decisions. The system’s in-built reporting and trend analysis tools provide critical information to help drive continuous improvement efforts, enabling you to achieve operational excellence.
In short, Qualityze helps your organization to become more proactive in managing risks and to create a culture of continuous improvement.
Controlled CAPA Records and Data
Qualityze CAPA management standardizes permissions and streamlines the CAPA processes, ensuring that all your quality data and records are safe. You can leverage our role-based security controls, password authentication, and audit trail to trace the events and actions performed on quality data. Our system also supports digital documentation and electronic signatures to maintain compliance with regulatory standards, such as FDA 21 CFR Part 11.
Qualityze CAPA Management – Giving Industries More Control Over CAPAs
Qualityze CAPA Management works across all industries — Manufacturing, Life Sciences, Pharmaceuticals, Medical Devices, Nutraceuticals, Biologics, Food and Beverages, Automotive, Aerospace, and Defense Logistics — to assess risks and eliminate problems while maintaining compliance with applicable regulatory standards.
Qualityze CAPA Management Solution comes with a(n):
- Centralized CAPA Database
- Audit Trail
- Risk Matrix
- Personalized Dashboard
- Task Scheduler
- E-Signature Validation
- Chatter Feature