Quality Management System for Hospitality Industry
The hospitality industry has experienced an enormous expansion over the years to emerge as one of the largest industries to create employment opportunities while earning invisible exports such as expertise and tourism. The intensified competition in the industry has made quality a necessity to achieve customer loyalty. This is why; hotel industry required a quality management system to keep quality controlled and ensure excellent services to the customers who can further refer their friends for increased business. There are so many other challenges such as new staff, new policies, rules, etc. that need to be managed on an organizational level, which is not possible with traditional paper-based systems for quality management.
Qualityze EQMS is the next-generation quality management system for hospitality industry designed on the Salesforce.com platform that enables the hospitality establishments to establish standardized processes, workflows, and systems to ensure quality services, keeping their staff informed and trained even if they are different locations. This cloud-driven quality management solution ensures consistent service quality by allowing hotels to follow the industry best practices defined as quality requirements under URS Certification that includes ISO9001 certification, ISO14001, OHSAS18001, HACCP, USFDA, ISO27001, HSEQ, ISO10002, and much more.
The Qualityze EQMS software for healthcare is a closed-loop quality system which includes Document Management, Change Management, Nonconformance Management, CAPA Management, Audit Management, Training Management, Complaints Management, Supplier Quality Management, Calibration Management, Maintenance Management with exciting features like Audit Trail, Electronic Signature, Validations, Dashboards, Reports, and Analytics.
Advantages of Quality Management Software for Hospitality Industry
The hotel industry needs to ensure minimal to zero defects in its services to achieve operational and service excellence, which requires a continuous process of improvements in service delivery. Using a quality management software can help you with every task in an effective and streamlined manner, ensuring that the entire organization is following industry best practices and compliance requirements to serve their customers with excellence. Here’s an overview of all the benefits that you can leverage with the integration of an end-to-end quality management system for Hospitality industry:
- Improved Business Processes
- Improved Customer Satisfaction
- Better Planning & Decision-Making
- Culture of Continuous Improvement
- Increased Employee Engagement
- Enhanced Supplier Relationships
Improved Business Processes
There can be any number of activities including operational and administrative to ensure business excellence. The hotels need to manage all the activities through well-defined processes to achieve the quality objectives in a professional and efficient manner. A quality management software help hotel to make a proactive approach towards process improvements, which further ensures the organizational growth at every level. Wouldn’t you like to unleash the potential of business process improvements for maintaining the highest standards of quality?
Culture of Continuous Improvement
Taking the quality standards to a better and higher level is the main objective of any hotel business. In fact, it helps to determine that business is growing. The right quality management software can help you identify the key areas that require improvement so that you can plan and implement changes effectively. And, this needs to be a consistent process if you want to foster a culture of continuous improvement. Make sure the quality management system for hospitality industry you choose helps you to establish a closed-loop process that ensures regular improvements.
Improved Customer Satisfaction
Since customer satisfaction is a matter of quality service delivery in the hospitality sector, quality management software can help integrate all the quality systems to ensure a smoother experience to customers from managing bookings to filing complaints. You must remember customer satisfaction is more than just providing services; the way their grievances are managed and responded also adds to customer satisfaction. With a quality management system, you can connect different quality processes including a complaints management system and a nonconformance management system together to ensure timely and effective resolutions to customer complaints.
Increased Employee Engagement
When new staff joins the hotel, you cannot expect them to manage quality professionally unless you have provided them complete training for different processes they may handle. It is the most critical aspect of employee engagement to understand and fulfill the staff training needs. You can use a training management system that can be easily integrated with your quality management system. The important thing to remember here is – more than the facilities offered, the way available facilities are served builds the brand reputation.
Better Planning & Decision-Making
Whether it’s about renovating a specific area of the hotel or switching the duties of the staff, every decision should be taken with a factual approach so that the other operations or facilities don’t get affected. A quality management software helps you make a factual approach by leveraging all the relevant data and information in one place. It also facilitates easy and quick analysis so that you can do better planning and improve your decision-making processes efficiently. Gone are the days when you can rely on paper-based systems. It’s high time to switch to a reliable quality management solution.
Enhanced Supplier Relationships
The needs of the hospitality sector are as diversified as the services and facilities they offer. So is their supplier list to ensure that they have all the products like toiletries, bedding, crockery, etc. available. They need suppliers that can offer quality supplies at regular intervals. And, managing multiple suppliers could become daunting and time-consuming with paper-based quality systems while a quality management software makes it easy for you to classify the approved suppliers based on their performance and quality of the product they deliver.
How Does Qualityze Works for the Hospitality Industry?
Qualityze EQMS is quite a suitable solution to meet diversified expectations of quality in the hospitality sector with sheer excellence and consistency. It helps to align the business processes with quality objectives through configurable workflows and many other amazing features. Built on the most powerful and secure platform Salesforce, the Qualityze EQMS suite encompasses 8 feature-packed modules to offer hotel industry unparalleled flexibility and scalability to expand and improve the quality quotient of their services in a simplified manner. Let’s have a look at how each module functions for the hospitality sector:
Why Choose Qualityze Enterprise Quality Management Solution for Hospitality Industry?
Choosing Qualityze Enterprise Quality Management Solution will be a beneficial decision for the Hospitality industry because it has
Qualityze EQMS has a lot of value to offer to any organization with its customizable cloud-based software for Nonconformance Management, CAPA Management, Document Management, Change Management, Training Management, Supplier Quality Management, Customer Complaints Management, Calibration Management and Maintenance Management.