The hospitality industry has experienced an enormous expansion over the years to emerge as one of the largest industries to create employment opportunities while earning invisible exports such as expertise and tourism. The intensified competition in the industry has made quality a necessity to achieve customer loyalty. This is why; hotel industry required a quality management system to keep quality controlled and ensure excellent services to the customers who can further refer their friends for increased business. There are so many other challenges such as new staff, new policies, rules, etc. that need to be managed on an organizational level, which is not possible with traditional paper-based systems for quality management.
Qualityze EQMS is the next-generation QMS designed on the Salesforce.com platform that enables the hospitality establishments to establish standardized processes, workflows, and systems to ensure quality services, keeping their staff informed and trained even if they are different locations. This cloud-driven quality management solution ensures consistent service quality by allowing hotels to follow the industry best practices defined as quality requirements under URS Certification that includes ISO9001 certification, ISO14001, OHSAS18001, HACCP, USFDA, ISO27001, HSEQ, ISO10002, and much more.
The Qualityze EQMS software for Hospitality Industry is a closed-loop quality system which includes Document Management, Change Management, Nonconformance Management, CAPA Management, Audit Management, Training Management, Complaint Management, Supplier Management with exciting features like Audit Trail, Electronic Signature, Validations, Dashboards, Reports, and Analytics.
Advantages of Quality Management Software for the Hospitality Industry
The hotel industry needs to ensure minimal to zero defects in its services to achieve operational and service excellence, which requires a continuous process of improvements in service delivery. Using a quality management software can help you with every task in an effective and streamlined manner, ensuring that the entire organization is following industry best practices and compliance requirements to serve their customers with excellence. Here’s an overview of all the benefits that you can leverage with the integration of an end-to-end quality management software for the Hospitality industry:
Improved Business Processes
There can be any number of activities including operational and administrative to ensure business excellence. The hotels need to manage all the activities through well-defined processes to achieve the quality objectives in a professional and efficient manner. A quality management software help hotel to make a proactive approach towards process improvements, which further ensures the organizational growth at every level. Wouldn’t you like to unleash the potential of business process improvements for maintaining the highest standards of quality?
Culture of Continuous Improvement
Taking the quality standards to a better and higher level is the main objective of any hotel business. In fact, it helps to determine that business is growing. The right quality management software can help you identify the key areas that require improvement so that you can plan and implement changes effectively. And, this needs to be a consistent process if you want to foster a culture of continuous improvement. Make sure the quality management software you choose helps you to establish a closed-loop process that ensures regular improvements.
Improved Customer Satisfaction
Since customer satisfaction is a matter of quality service delivery in the hospitality sector, quality management software can help integrate all the quality systems to ensure a smoother experience to customers from managing bookings to filing complaints. You must remember customer satisfaction is more than just providing services; the way their grievances are managed and responded also adds to customer satisfaction. With a quality management system, you can connect different quality processes including a complaints management system and a nonconformance management system together to ensure timely and effective resolutions to customer complaints.
Increased Employee Engagement
When new staff joins the hotel, you cannot expect them to manage quality professionally unless you have provided them complete training for different processes they may handle. It is the most critical aspect of employee engagement to understand and fulfill the staff training needs. You can use a training management system that can be easily integrated with your quality management system. The important thing to remember here is – more than the facilities offered, the way available facilities are served builds the brand reputation.
Better Planning & Decision-Making
Whether it’s about renovating a specific area of the hotel or switching the duties of the staff, every decision should be taken with a factual approach so that the other operations or facilities don’t get affected. A quality management software helps you make a factual approach by leveraging all the relevant data and information in one place. It also facilitates easy and quick analysis so that you can do better planning and improve your decision-making processes efficiently. Gone are the days when you can rely on paper-based systems. It’s high time to switch to a reliable quality management solution.
Enhanced Supplier Relationships
The needs of the hospitality sector are as diversified as the services and facilities they offer. So is their supplier list to ensure that they have all the products like toiletries, bedding, crockery, etc. available. They need suppliers that can offer quality supplies at regular intervals. And, managing multiple suppliers could become daunting and time-consuming with paper-based quality systems while a quality management software makes it easy for you to classify the approved suppliers based on their performance and quality of the product they deliver.
How Does Qualityze Works for the Hospitality Industry?
Qualityze EQMS is quite a suitable solution to meet diversified expectations of quality in the hospitality sector with sheer excellence and consistency. It helps to align the business processes with quality objectives through configurable workflows and many other amazing features. Built on the most powerful and secure platform Salesforce, the Qualityze EQMS suite encompasses 8 feature-packed modules to offer hotel industry unparalleled flexibility and scalability to expand and improve the quality quotient of their services in a simplified manner. Let’s have a look at how each module functions for the hospitality sector:
In the hospitality sector, nonconformance may be reported due to a lack of quality culture, incompetent staff, delayed service delivery, etc. It can be either reported by the internal auditor or through a customer complaint. For a timely and effective resolution, it is very important to capture all the details of the nonconformances identified. You can use Qualityze NonConformance Management Solution to record all the details including location, service, frequency of the problem occurrences, etc. so that you can determine the quality issues that qualify for the next step in resolution i.e. CAPA.
Maintaining the brand reputation requires you to have a thorough CAPA process for all the quality issues identified – through customer complaints, internal audits, or due to change implementation – which can help identify the root cause of the issues and prevent them from reoccurring. Qualityze CAPA Management Software helps you establish a streamlined and standardized CAPA process throughout the organization since it is designed on a secure and powerful cloud platform i.e. Salesforce. You can expect faster and flexible resolution processes with the Qualityze CAPA solution.
The hospitality sector is driven by multiple quality policies and standards to ensure exceptional services for the customers. All the policies, standard documents, supplier contracts, etc. are the critical documents to be stored and managed securely. Qualityze Document Management Software makes it all simple for you by leveraging you a centralized platform to store all such documents, role-based access for added privacy, and eSignature for controlled changes. This cloud-driven electronic document management solution eliminates the storage limitations that was one of the biggest concerns with the traditional document management systems.
The continuous changes in quality standards often lead to changes in policy documents, terms and conditions, and licensing documents that can be effectively managed using Qualityze Change Management Software. It helps you to establish a change control process with reduced implementation time to ensure minimum impact on the ongoing processes. It ensures all the involved parties and departments are timely notified about the changes implemented so that they can start implementing improved best practices at earliest. Experience the most simplistic way of implementing change with Qualityze.
Internal audits are an excellent way to ensure that all the quality policies and procedures are duly followed by everyone in the team to avoid any harm to the hotel’s reputation. Qualityze Audit Management Software enables your quality teams to manage the complete audit cycle processes from planning to execution and follow up in a standardized manner. It also helps with a quick analysis of the audit findings for informed decision-making regarding the improvements required in the policies, processes, and systems. Let Qualityze be your effective auditing tool to drive continuous improvements.
Every hospitality company has its own way of delivering quality services. They must ensure that all their staff members follow the same way by providing them appropriate training. Qualityze Training Management Software is designed to offer the hospitality sector a flexible and convenient way to train their employees about the quality standards they need to follow regularly. The best part about Qualityze is that it enhances the traceability of employee training records to ensure that all the employees onboard have completed the required training.
Supplier Quality Management
As we already talked about the diversified nature of the hospitality sector and the diversified supplier network they usually have. They need a powerful supplier quality management software to manage their suppliers as well as their performance based on the different quality aspects. Qualityze Supplier Quality Management Software is powerful and secure enough to store and manage multiple suppliers’ data. It also allows organizations to evaluate supplier performance based on the quality metrics they have and create an approved supplier list.
Complaints, reviews, and feedback from your customers can become great improvement opportunities for your hotel business if you manage them right. Implement Qualityze Complaints Management Software to ensure that each of the complaints/feedback received from your customers is acknowledged and resolved within the specified time. Establishing a time-bound complaint management process will help to build customer trust since they feel valued when they are heard. So, are you ready to transform your customer complaints into improvement opportunities for your business?
Why Choose Qualityze Quality Management System for Hospitality Industry?
Choosing Qualityze Quality Management System will be a beneficial decision for the hospitality industry because it has:
- User-Friendly Interface : Our quality management software for hospitality industry comes with a user-friendly interface that doesn’t require you to be a technical expert to work with it.
- Configurable workflows and Fields : Our solution is highly flexible, and you can configure workflows and fields as per your company’s requirements.
- Seamless Integration : Our QMS can seamlessly integrate with the organizations’ existing system for enhanced functionality
- Low-Cost Implementation : With a cloud-based management solution like Qualityze, you need not worry about the implementation costs.
- Cloud-Based Platform : Qualityze QMS for hospitality industry is a cloud-based platform that ensures complete flexibility and safety for the data accessibility.
- Low Maintenance Cost : Our Quality Management software for Hospitality Industry doesn’t have any specific hardware requirements. You can access it anywhere.
- Automated Upgrades : Automated upgrades can be made available with new releases as part of the subscription.
- Flexible and Secure : Our solution resides on world’s most powerful and secure cloud platform, Salesforce.com
Qualityze EQMS has a lot of value to offer to any organization with its customizable cloud-based software for Non-Conformance Management, CAPA Management, Document Management, Change Management, Training Management, Supplier Management, and Customer Complaints Management.