Qualityze’s Customer Success Strategy Shines in FeaturedCustomers Report
[Tampa, Florida, April 26, 2023] Qualityze, a leading provider of cloud-based quality management software, has been named a Rising Star in the 2023 Customer Success Report by FeaturedCustomers, a top reference platform for B2B software and services. The Rising Star award is given to vendors that have recently joined the FeaturedCustomers platform and have already […]
Quality Management System for Hospitality Industry
The hospitality industry has experienced an enormous expansion over the years to emerge as one of the largest industries to create employment opportunities while earning invisible exports such as expertise and tourism. The intensified competition in the industry has made quality a necessity to achieve customer loyalty. This is why; hotel industry required a quality management system to keep quality controlled and ensure excellent services to the customers who can further refer their friends for increased business. There are so many other challenges such as new staff, new policies, rules, etc. that need to be managed on an organizational level, which is not possible with traditional paper-based systems for quality management. Qualityze EQMS is the next-generation quality management system for hospitality industry designed on the Salesforce.com platform that enables the hospitality establishments to establish standardized processes, workflows, and systems to ensure quality services, keeping their staff informed and trained even if they are different locations. This cloud-driven quality management solution ensures consistent service quality by allowing hotels to follow the industry best practices defined as quality requirements under URS Certification that includes ISO9001 certification, ISO14001, OHSAS18001, HACCP, USFDA, ISO27001, HSEQ, ISO10002, and much more.
The Qualityze EQMS software for healthcare is a closed-loop quality system which includes Document Management, Change Management, Nonconformance Management, Inspection Management, CAPA Management, Material Compliance Management, Forms Management, EBR Management, Audit Management, Training Management, Risk Management, Field Safety Action Management, Complaints Management, Supplier Quality Management, Calibration Management, Permit Management, Incident Management, Maintenance Management with exciting features like Audit Trail, Electronic Signature, Validations, Dashboards, Reports, and Analytics.
Qualityze provides a complete 360 view of your quality system
Enroll for Q360 SessionAdvantages of Quality Management Software for Hospitality Industry
The hotel industry needs to ensure minimal to zero defects in its services to achieve operational and service excellence, which requires a continuous process of improvements in service delivery. Using a quality management software can help you with every task in an effective and streamlined manner, ensuring that the entire organization is following industry best practices and compliance requirements to serve their customers with excellence. Here’s an overview of all the benefits that you can leverage with the integration of an end-to-end quality management system for Hospitality industry:
- Improved Business Processes
- Improved Customer Satisfaction
- Better Planning & Decision-Making
- Culture of Continuous Improvement
- Increased Employee Engagement
- Enhanced Supplier Relationships
Improved Business Processes
There can be any number of activities including operational and administrative to ensure business excellence. The hotels need to manage all the activities through well-defined processes to achieve the quality objectives in a professional and efficient manner. A quality management software help hotel to make a proactive approach towards process improvements, which further ensures the organizational growth at every level. Wouldn’t you like to unleash the potential of business process improvements for maintaining the highest standards of quality?
Culture of Continuous Improvement
Taking the quality standards to a better and higher level is the main objective of any hotel business. In fact, it helps to determine that business is growing. The right quality management software can help you identify the key areas that require improvement so that you can plan and implement changes effectively. And, this needs to be a consistent process if you want to foster a culture of continuous improvement. Make sure the quality management system for hospitality industry you choose helps you to establish a closed-loop process that ensures regular improvements.
Improved Customer Satisfaction
Since customer satisfaction is a matter of quality service delivery in the hospitality sector, quality management software can help integrate all the quality systems to ensure a smoother experience to customers from managing bookings to filing complaints. You must remember customer satisfaction is more than just providing services; the way their grievances are managed and responded also adds to customer satisfaction. With a quality management system, you can connect different quality processes including a complaints management system and a nonconformance management system together to ensure timely and effective resolutions to customer complaints.
Increased Employee Engagement
When new staff joins the hotel, you cannot expect them to manage quality professionally unless you have provided them complete training for different processes they may handle. It is the most critical aspect of employee engagement to understand and fulfill the staff training needs. You can use a training management system that can be easily integrated with your quality management system. The important thing to remember here is – more than the facilities offered, the way available facilities are served builds the brand reputation.
Better Planning & Decision-Making
Whether it’s about renovating a specific area of the hotel or switching the duties of the staff, every decision should be taken with a factual approach so that the other operations or facilities don’t get affected. A quality management software helps you make a factual approach by leveraging all the relevant data and information in one place. It also facilitates easy and quick analysis so that you can do better planning and improve your decision-making processes efficiently. Gone are the days when you can rely on paper-based systems. It’s high time to switch to a reliable quality management solution.
Enhanced Supplier Relationships
The needs of the hospitality sector are as diversified as the services and facilities they offer. So is their supplier list to ensure that they have all the products like toiletries, bedding, crockery, etc. available. They need suppliers that can offer quality supplies at regular intervals. And, managing multiple suppliers could become daunting and time-consuming with paper-based quality systems while a quality management software makes it easy for you to classify the approved suppliers based on their performance and quality of the product they deliver.
How Does Qualityze Works for the Hospitality Industry?
Qualityze EQMS is quite a suitable solution to meet diversified expectations of quality in the hospitality sector with sheer excellence and consistency. It helps to align the business processes with quality objectives through configurable workflows and many other amazing features. Built on the most powerful and secure platform Salesforce, the Qualityze EQMS suite encompasses 16 feature-packed modules to offer hotel industry unparalleled flexibility and scalability to expand and improve the quality quotient of their services in a simplified manner. Let’s have a look at how each module functions for the hospitality sector:
How Does Qualityze Works for the Hospitality Industry?
Qualityze EQMS is quite a suitable solution to meet diversified expectations of quality in the hospitality sector with sheer excellence and consistency. It helps to align the business processes with quality objectives through configurable workflows and many other amazing features. Built on the most powerful and secure platform Salesforce, the Qualityze EQMS suite encompasses 16 feature-packed modules to offer hotel industry unparalleled flexibility and scalability to expand and improve the quality quotient of their services in a simplified manner. Let’s have a look at how each module functions for the hospitality sector:
Nonconformance Management
In the hospitality sector, nonconformance may be reported due to a lack of quality culture, incompetent staff, delayed service delivery, etc. It can be either reported by the internal auditor or through a customer complaint. For a timely and effective resolution, it is very important to capture all the details of the nonconformances identified. You can use Qualityze Nonconformance Management Software to record all the details including location, service, frequency of the problem occurrences, etc. so that you can determine the quality issues that qualify for the next step in resolution i.e. CAPA.
CAPA Management
Maintaining the brand reputation requires you to have a thorough CAPA process for all the quality issues identified – through customer complaints, internal audits, or due to change implementation – which can help identify the root cause of the issues and prevent them from reoccurring. Qualityze CAPA Management Software helps you establish a streamlined and standardized CAPA process throughout the organization since it is designed on a secure and powerful cloud platform i.e. Salesforce. You can expect faster and flexible resolution processes with the Qualityze CAPA software.
Document Management
The hospitality sector is driven by multiple quality policies and standards to ensure exceptional services for the customers. All the policies, standard documents, supplier contracts, etc. are the critical documents to be stored and managed securely. Qualityze Document Management Software makes it all simple for you by leveraging you a centralized platform to store all such documents, role-based access for added privacy, and eSignature for controlled changes. This cloud-driven electronic document management solution eliminates the storage limitations that was one of the biggest concerns with the traditional document management systems.
Change Management
The continuous changes in quality standards often lead to changes in policy documents, terms and conditions, and licensing documents that can be effectively managed using Qualityze Change Management Software. It helps you to establish a change control process with reduced implementation time to ensure minimum impact on the ongoing processes. It ensures all the involved parties and departments are timely notified about the changes implemented so that they can start implementing improved best practices at earliest. Experience the most simplistic way of implementing change with Qualityze.
Audit Management
Internal audits are an excellent way to ensure that all the quality policies and procedures are duly followed by everyone in the team to avoid any harm to the hotel’s reputation. Qualityze Audit Management Software enables your quality teams to manage the complete audit cycle processes from planning to execution and follow up in a standardized manner. It also helps with a quick analysis of the audit findings for informed decision-making regarding the improvements required in the policies, processes, and systems. Let Qualityze be your effective auditing tool to drive continuous improvements.
Training Management
Every hospitality company has its own way of delivering quality services. They must ensure that all their staff members follow the same way by providing them appropriate training. Qualityze Training Management Software is designed to offer the hospitality sector a flexible and convenient way to train their employees about the quality standards they need to follow regularly. The best part about Qualityze is that it enhances the traceability of employee training records to ensure that all the employees onboard have completed the required training.
Supplier Quality Management
As we already talked about the diversified nature of the hospitality sector and the diversified supplier network they usually have. They need a powerful supplier quality management software to manage their suppliers as well as their performance based on the different quality aspects. Qualityze Supplier Quality Management Software is powerful and secure enough to store and manage multiple suppliers’ data. It also allows organizations to evaluate supplier performance based on the quality metrics they have and create an approved supplier list.
Complaints Management
Complaints, reviews, and feedback from your customers can become great improvement opportunities for your hotel business if you manage them right. Implement Qualityze Complaints Management Software to ensure that each of the complaints/feedback received from your customers is acknowledged and resolved within the specified time. Establishing a time-bound complaint management process will help to build customer trust since they feel valued when they are heard. So, are you ready to transform your customer complaints into improvement opportunities for your business?
Calibration Management
In the hospitality industry, the accurate measurements of laundry scale and temperature adjustment in fridge temperature are critical to ensuring customer satisfaction. Inaccurate measurements could lead to severe health issues. Qualityze Calibration Management Software helps you manage every piece of equipment calibration efficiently, preventing the severe consequences due to missed calibrations. Our cloud-based solution provides a centralized database to store control documents so that your team can access it from anywhere, ensuring everyone is on the same page. Moreover, you can comply with the regulatory standards by keeping all the calibration records in a single system.
Maintenance Management
In the hospitality industry, the maintenance management team plays a critical role in achieving improved efficiency. They need robust software that cannot only help them track and manage maintenance schedules, but also with documentation, data management, and compliance. Qualityze Maintenance Management Software is a suitable solution for them. It provides the flexibility to manage maintenance schedules from anywhere while helping them to create, store, and access digital maintenance records on a centralized platform. The digital documentation, E-Signature, and traceability help them to comply with applicable regulatory standards as well.
Inspection Management
Hospitality inspection is a diversified function since it involves many sub-categories such as fire prevention mechanisms, food storage, electrical system inspections, and much more. Qualityze Inspection Management is the one-stop solution for such diversified inspection needs. It enables enterprises to define inspection standards for different categories of services and ensure superior quality services for the customer. You can also generate inspection reports to demonstrate best practices at the time of regulatory inspections. It allows your quality inspection team to perform periodic inspections to avoid any pitfalls or customer dissatisfaction since it could impact the brand reputation as well. Experience the simplified way of managing hospitality inspections with Qualityze Inspection Management Solution.
Permit Management
Hotel businesses require a variety of licenses and registrations. So, business owners in the hotel industry should become familiar with these licensing and registering requirements to operate their business successfully and have an innovative system like Qualityze Permit Management that keeps them notified about due renewals. In addition, it will help them avoid license lapses and penalties. The solution comes with an intuitive interface and dashboard to keep things simple for users. It stores all the permit and license-related details in a centralized database, ensuring greater accessibility and traceability. Furthermore, you can customize the fields to capture permit and license details as required.
Material Compliance Management
Hotel due diligence should cover all the procedures implemented and implemented within the hotel, the hotel and staff management software, and contracts involving confidential data processing agreements, such as the contract with OTAs, supplier agreements, and hotel management agreements. The hotel should also examine the compliance of entities that process data on its behalf, mainly through cloud-based software hosted by a third party and accessed over the Internet. Qualityze Material Compliance Management makes the due diligence a smoother process for the Hospitality industry. It provides seamless integration with enterprise-quality systems to offer more control and confidence in managing supplier-related data, including licenses, details, and much more.
Forms Management
The data-driven economy continues to transform the hospitality industry rapidly, so you must shift into high gear, offer customized, unique services, streamline operations, and increase marketing. Data insights can significantly improve a hotel’s services, bottom line, brand image, and operations. But it remains challenging to analyze data due to its sheer volume, fragmentation, and complex nature. In this case, the Qualityze Forms Management solution can help. It enables enterprises to manage their forms data better and smarter, improving visibility into market trends and customer expectations, so you always deliver an exceptional customer experience. Further, you can gain competitive intelligence to gain an increased market share. With this configurable and intuitive solution, you can simplify, streamline, and standardize forms management processes to gain maximum value from the data collected.
Field Safety Action Management
If a recall occurs, a company needs a detailed crisis management plan in place in advance, especially in an industry like Hospitality. The customers expect a quick response to the adverse events. In fact, the delayed services reflect the inefficient operations. But you can change the game with a robust solution like Qualityze. Qualityze Field Safety Management enables enterprises to proactively manage adverse events and report them timely to the concerned regulations. The software comes with pre-defined templates that can be configured to your business needs. With this software, you cannot only capture the details of the issues identified; you can also develop an effective communication plan. Keeping your customers informed can keep their trust in your brand intact. It will further help maintain brand reputation and customer loyalty.
Incident Management
The purpose of tracking incidents in a hotel environment goes beyond preventing costs and accidents. It involves taking care of people, whether they are employees, guests, or other stakeholders. As a result of incident reporting, you can also improve the customer experience by spotting, tracking, and incorporating preventative measures into your daily operations. Whether you need to monitor all the areas mentioned above or want a modern incident platform to help, we’ve covered you. The Qualityze Incident Management system is easy to use, quick to set up, has customizable workflows, and is highly flexible. In addition, this cloud-based software comes with pre-defined templates to simplify incident reporting. You can also integrate it with existing quality systems to manage safety incidents proactively.
EBR Management
Chefs are typically responsible for each component of a dish during service time in a restaurant kitchen. In addition, the chef in charge is generally responsible for supervising the batches of pre-prepared entrees, side dishes, and desserts. Manually, it can be time-consuming and exhausting to manage batch records. Therefore, it would be best to implement a Qualityze Electronic Batch Record Management solution to manage all the critical batch records in one place. It automatically stores all the batch production data in a centralized database and supports digital signature validation, so you always comply with good documentation practices. In addition, it has pre-defined templates for different batch production processes from inspection to shipping. Having all the information in one place makes it easier to analyze and make data-driven decisions for a successful business. All you need to experience production excellence is a Qualityze user license, and there you go.
Risk Management
In the hospitality industry, several types of risks exist. These include operational, project, security, and strategic risks associated with building or expanding a hotel. Therefore, an enterprise in the hotel industry must identify, evaluate, prioritize, and control these types of risks promptly and promptly. This is where you can use the Qualityze Risk Management system. It enables organizations to configure their risk workflows. This way, you can streamline and standardize all the risk-related activities, from risk assessment to avoiding, mitigating, and accepting the identified risks. In addition, you can align your risk management workflows with best practices to demonstrate compliance. Furthermore, you can utilize the in-built capabilities like digital signature, task scheduler, audit trail, automated email approval, and much more to make task review and approval cycles faster. Would you like to experience Qualityze difference in risk management?
Why Choose Qualityze Enterprise Quality Management Solution for Hospitality Industry?
Choosing Qualityze Enterprise Quality Management Solution will be a beneficial decision for the Hospitality industry because it has
User-Friendly Interface
EQMS for Hospitality Industry comes with a user-friendly interface that doesn’t require you to be a technical expert to work with it.
Configurable workflows and Fields
Our solution is built for varying needs. You can customize its fields as per your company’s requirements.
Seamless Integration
Our QMS can seamlessly integrate with the organizations’ existing system for enhanced functionality.
Low-Cost Implementation
With a cloud-based management solution like Qualityze, you need not worry about the implementation costs.
Cloud-Based Platform
EQMS for Hospitality Industry is a cloud-based platform that ensures complete flexibility and safety for data accessibility.
Low Maintenance Cost
Our Quality Management System doesn’t have any specific hardware requirements. You can access it anywhere.
Automated Upgrades
Ours is a cloud-based solution, it gets upgraded automatically upgrades as per the new version’s availability.
Flexible and Secure
Cloud-based systems always have advantages like flexibility and security to offer to its users.
Still Thinking?
Qualityze EQMS has a lot of value to offer to any organization with its customizable cloud-based software for Nonconformance Management, CAPA Management, Document Management, Change Management, Audit Management, Training Management, Supplier Quality Management, Inspection Management, Risk Management, Field Safety Action Management, EBR Management, Customer Complaints Management, Material Compliance Management, Forms Management, Incident Management, Permit Management, Calibration Management and Maintenance Management.
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