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Incident Management Solution: Helping Enterprises to Manage, Report, and Track Safety Incidents on Cloud
“An incident is just the tip of the iceberg, a sign of a much larger problem below the surface.” This is the most common perception of incidents. Businesses tend to overlook the opportunities to improve what incidents and near-miss events could bring because of the negative undertone of the word “Incident.” In fact, the organizations that strive to achieve a safe workplace environment should manage incidents effectively and efficiently.
Incidents can be of any type such as Near-misses, Slips, Trips & Falls, Chemical Spills, Vehicle Accidents, Ergonomic Injuries. They are inevitable. Fortunately, you can lower their impact with the effective process controls in place. The software makes it simpler by streamlining all your incident related processes in a closed-loop workflow. The software helps you to determine effective action plans for potential incidents and is imperative for successful operations. There is a need to ensure that incidents are never overlooked and that the right people are notified when they occur. Safety and Quality teams need to work together to identify areas for improvement after an incident and analyze response activities. Automating the entire process creates synergies throughout the organization and saves time. Therefore, companies need robust incident management systems to manage company-wide vulnerabilities and incidents efficiently.
Having the next-generation reporting and tracking capabilities, Qualityze Incident Management helps you stay ahead of near-miss events, handle incidents effectively, and manage compliance reporting efficiently. It streamlines all the incident management processes including documentation, identification, organization, prioritizing, investigation, escalation, resolution, and review. Having proper controls in place helps you prevent many workplace incidents, mitigate company’s liabilities, resolve incidents timely, and maintain compliance with standards such as ISO, OHSAS guidelines. Most importantly, you will gain your employees’ trust. Brand building is not only a positive customer experience; it is about positive and safe work culture too.
With Qualityze Incident Management, you can enforce standardized processes to:
- Report and Document All the Incidents on a Centralized Database
- Manage Different Types of Incidents and Their Causes
- Track the Impacted People and Sites
- Manage Incident Reporting for Business and Regulatory Requirements
- Perform Detailed Investigation for the Reported Incident(s)
- Integrate with Enterprise Quality Systems.
Incident Management Overview
Qualityze Incident Management help enterprises to capture, manage and track the company-wide vulnerabilities on cloud. The configurable workflows enable them to create best-practices workflows to mitigate and report incident in a timely and compliant manner. You can use the pre-defined reporting templates as is or modify them as per your requirements. Timely incident management and reporting ensure minimal compliance risks for the businesses. Furthermore, it helps retain trust of employees in the organizational culture. Qualityze Incident Management is a one-stop solution to maintain operational excellence and prevent incidents.
With Qualityze Incident Management, you can effectively and efficiently:
- Capture, manage and track incident details.
- Investigate and assess risks.
- Determine the effective resolution and action plans.
- Support single-site and multi-site workplace safety management activities.
- Manage documentation.
- Streamline incident reporting.
- Ensure regulatory compliance.
- Analyze incident data trends for intelligent decision-making.
Report and Document All the Incidents on a Centralized Database
All critical information about incidents must be easily accessible and traceable for workplace safety. Qualityze Incident Management’s configurable workflows and intuitive interface make it the perfect solution for achieving safety excellence. By configuring a standardized workflow, you can capture all the necessary information, including the details of the incident, people affected, and severity level. This streamlines operational processes and improves efficiency. Using Qualityze Incident Management, it is easy to capture, manage, and track incident-related data in a centralized database, including:
- Incident Number
- Incident Description
- Incident Type
- Country of Origin
- Reported Date
- Reported By
- Name of all Involved
Enterprises can determine better action plans when they have all the incident-related data in one place. The cloud-based platform offers enhanced security controls for all your data, so you do not lose any incident details. Furthermore, a centralized system can improve visibility into incidents trends that helps your quality teams to make informed decisions for mitigating company-wide vulnerabilities. The software is designed to set you free from all the administrative worries of managing incident records. Would you still rely on outdated, siloed systems to record and manage incident-related data?
Manage Different Types of Incidents and Their Causes
Whether it is a Near-misses, Slips, Trips & Falls, Chemical Spills, Vehicle Accidents, Ergonomic Injuries, the compliance requirements are getting stringent. This is the reason businesses need to document and manage different types of safety incidents in a compliant and timely manner. Unfortunately, the traditional incident management and reporting systems can add more complexity to the process. But Qualityze Incident Management can help simplify it for you. The software enables you to store all the incident details in a consistent structure to avoid data inconsistencies. Using the configurable workflows, you can create an incident workflow with investigation, root cause analysis, risk assessment, and resolution steps to mitigate the root causes of incidents and prevent their recurrence.
Qualityze helps you align incident workflows with industry-proven best practices, so you always remain compliant. In addition, it supports digital signature to help you perform validation at every step. In this way, you can build a culture of responsibility required to manage critical incidents.
Track the Impacted People and Sites
Different types of incidents may occur in the workplace. It could be related to vehicles, security breaches, illnesses, injuries, and more. And each incident must be documented with all the required details. But maintaining consistency is challenging with traditional incident reporting systems. That is where Qualityze Incident Management comes into escape. It helps businesses create standardized forms and reporting templates that your teams can use to report incidents consistently. For example – A chemical spill occurred. With Qualityze, you can select the chemical spill section wherein you need to specify the people impacted, whether the ERT was contacted, whether the employee took or refused the medical treatment, how much quantity of chemical spilled, Type of chemical, and more. In addition, the robust in-built capabilities like audit trail make it simpler for you to track the details regarding any incident – no matter how recent or old it may be.
The intuitive and configurable nature of Qualityze makes it easy for your team members to add or remove fields based on varying business or compliance needs. In addition, you can analyze the incident data to track trends and make data-driven decisions.
Manage Incident Reporting for Business and Regulatory Requirements
To assess the impact of an incident, it is important that all the details are appropriately and accurately documented. The paper-based system can lead to inconsistencies and gaps. It would be better to have powerful incident reporting software in place. Qualityze is one such solution. With the advanced in-built capabilities like pre-defined templates, Qualityze helps companies maintain compliance and business reporting requirements for safety incidents in time. This ensures you are compliant with relevant standards such as OHSAS 18001 guidelines. The software is highly configurable in nature so you can modify the templates with the required fields.
Qualityze Incident Management is an intuitive software that does not require any extensive training. All you need to have is a Qualityze user license and you are ready to go. Moreover, you can maintain higher levels of productivity, eliminating all the administrative workload with the manual incident reporting systems. Would you like to experience the smart way of managing incident reporting?
Perform Detailed Investigation for the Reported Incident(s)
You must conduct a thorough investigation once an incident has been reported to determine its root cause and mitigate its effect. Qualityze Incident Management makes it simple. You can identify the risk factors by utilizing Qualityze detailed investigation process, including incident reporting, investigation team formation, root cause analysis, recommended action (CAPA), and review and closure. You can also add Approvals, Adhoc and Functional tasks to the incident workflow. This ensures you identify and implement an effective action plan to control incident occurrence/recurrence. In addition, you can cover all the aspects of the investigation before implementing the action plan, and all the people concerned are informed about it.
The software also has in-built notification capability so you can inform all the parties involved about the next steps. It prepares them for changes in procedures or documentation that come about as a result of an incident without affecting ongoing operations.
Integrate with Enterprise Quality Systems
You can integrate Qualityze Incident Management with third-party systems to create a comprehensive incident management system that is transparent and precise. It seamlessly integrates incident reporting with CAPA management software to ensure the most effective resolution. You can identify the root cause efficiently and mitigate them to prevent similar incidents in the future. In addition to CAPA, it integrates with all your enterprise quality solutions to give you better control and confidence in managing safety at the workplace. It further increases employees’ trust and confidence in the workplace, which takes adequate measures to reduce safety risks.
Using our Incident Management solution, you can manage all information related to safety incidents and their resolutions in one place. Get your free demo scheduled today to see the Qualityze Incident Management in action.
Why Incident Management is Important?
It might seem overwhelming, but it is essential to remember that every business faces a fair share of daily threats. Numerous incidents threaten a business’s productivity, including security threats, fraud, injuries, and harassment. A lack of incident management, or a failure to prepare for incidents, can be costly. Therefore, it would be best for businesses to manage such incidents carefully and timely.
There are several reasons why Incident management is important. Some of them are:
- Standardize procedures and methods for responding to incidents, documenting, analyzing, reporting, and monitoring.
- Improve communication and transparency with incident reporting.
- Improve the business operations through a systematic approach to address incidents.
- Organize and prioritize incident management activities as needed.
- Improve employee satisfaction.
- Help create a culture of continual improvement
How does Qualityze Incident Management Help Businesses?
Qualityze Incident Management helps enterprises report, manage, and track company-wide incidents in an efficient and compliant manner. It allows them to identify the most effective resolution to prevent incident recurrences and near-miss events from resulting in severe consequences. It comes with pre-defined templates to make reporting a delightfully simple task for you. Most importantly, you can easily track the incident trends, analyze them, and make intelligent business decisions.
With Qualityze Incident Management, you can:
- Seamlessly collect incident details on cloud
- Proactively manage incident reporting
- Efficiently investigate, resolve, and review critical incidents
- Determine effective action plan to prevent incident recurrence
- Ensure compliance with regulations
- Securely store incident records
Seamlessly Collect Incident Details on Cloud
Managing incidents effectively requires a reliable data reporting system in place. Any inconsistencies could impact the decision-making capability. With Qualityze, you can transform your quality systems into a quality decision-making engine because it helps you collect all the required incident details consistently, so you do not miss any critical information on incidents. The quality data translates into quality decisions to manage incidents more effectively and efficiently than ever. Being delivered on a cloud platform, Qualityze Incident Management ensures the flexibility, security, and scalability required to handle all your incident records in one place. Most importantly, the system automatically stores the data on a centralized database that your teams can access and share without any security concerns.
Proactively Manage Incident Reporting
There may be specific compliance obligations for reporting workplace safety incidents for different businesses. Over time, these compliance requirements may change. Therefore, there can be no one-size-fits-all method of reporting incidents. Ideally, it would be best to have an intuitive, robust, and configurable solution like Qualityze Incident Management that can adapt to varying business and regulatory requirements. The software allows modifying the data fields; you can redesign the incident reports as required. This ensures that your reporting procedures are in accordance with the growing compliance requirements. With a comprehensive set of in-built features, the software enhances overall efficiency by speeding up the reporting cycle and reducing costs.
Efficiently Investigate, Resolve, and Review Critical Incidents
As mentioned above, Qualityze Incident Management provides an array of impressive features so you can always manage safety incidents proactively. With a proactive approach, it is possible to prevent production downtime and severe workplace injuries, improving operational efficiency. The software utilizes the best-practices workflow to efficiently review, investigate, and resolve the cause of incidents. In addition, it automatically stores the data on a centralized database that can be easily traced as and when required through the Audit trail. By utilizing this software, enterprises can establish a culture of continuous improvement for workplace safety, so their teams constantly strive to improve it.
Determine Effective Action Plan to Prevent Incident Reoccurrence
Qualityze Incident Management integrated with CAPA management helps enterprises mitigate the safety incidents’ root causes. This helps prevent similar incidents from reoccurring and prevents near-misses from resulting in an incident. In addition, the advanced integration capability of the software helps create a closed-loop system that fosters a culture of quality, safety, compliance, and continuous improvements. This easy-to-use software provides visibility and traceability into incident trends so your team can make intelligent decisions to manage safety incidents within minimal time. The safer the workplace you create, the higher the trust your employees will have.
Ensure Compliance with Regulations
With Qualityze Incident Management, you can utilize next-generation capabilities to ensure that all the incidents are reported and mitigated in a timely and compliant manner. In addition, you can create different types of reports using the pre-defined templates for employees’ medical treatment, applicable compliance, and much more. As a result of the alert and notification features of the system, you would be aware of regulatory reporting schedules before they are due so that you would not face legal repercussions. Lastly, the system’s audit trail feature allows you to keep track of safety incidents and near-misses that may have been mitigated or are still being investigated.
Securely Store Incident Records
Qualityze Incident Management System maintains all incident-related information in a central and secure database, so you can call it wherever and whenever you need it. As a result, organizations can quickly mitigate the causes of incidents and potential incidents. Moreover, they can create global reporting templates with this software. The intuitive Incident Management Solution lets you record all the details you need, so you do not have to worry about overlooking anything important. For example, timely reporting of the incident to the right people helps ensure the earliest solution. Additionally, the software provides only authorized users who can access the captured data thanks to its advanced security controls.
Qualityze Incident Management – Reporting and Managing Incidents and Near-Miss Events Was Never This Simple!
Qualityze Incident Management works for every industry, including – Medical Devices, Lifesciences, Pharmaceuticals, Cannabis/Hemp/CBD, Nutraceuticals, Biologics, Biotech, Manufacturing, Hospitality, Consumer Goods, Food and Beverages, Automotive, Aerospace, Defense and Logistics. It helps them create a streamlined workflow for incident reporting and management activities. It further ensures safety for the employees while demonstrating compliance with applicable regulatory standards.
Qualityze Incident Management Solution comes with :
- Centralized Incident Database
- Configurable Workflow and Fields
- Pre-Defined Reporting Templates
- Intuitive Dashboards
- Automated Email Approval
- Alerts and Notifications
- Seamless Integration and more.
Qualityze EHS – The Next-Generation Environment Health and Safety Management Platform to Manage Safety Incidents More Proactively Than Ever
It is possible to prevent an incident sooner if it is reported quickly. A report with more data will allow for better analytics and corrective actions. With Qualityze Incident Management, your employees and safety department will find incident reporting and management an effortless task. Your teams can leverage the configurable workflows to align processes with industry-proven best practices for managing and mitigating incidents at the workplace. The in-built capabilities of the software like audit trail, reporting, notifications, dashboard, and more help reduce process cycle time.
The software allows you to uncover the safety risks associated with a potential incident with its comprehensive investigation step, wherein you can perform root cause analysis and determine an effective action plan. You can also report the actions taken to ensure safety for the impacted people. For example – if a machine broke down and led to severe injuries. You can easily track those who underwent medical treatment and those who had minor and did not opt for medical treatment. It ensures that you have taken the required safety measures for all the impacted people. It also demonstrates an organization’s commitment to employee safety and health that further helps maintain employees’ trust. Following good practice creates a world of difference. So, do you have powerful incident management and reporting system in your workplace yet?
As one of the integrated modules in Qualityze EHS suite, Incident Management helps enterprises proactively manage and report workplace safety incidents. The Salesforce.com platform provides enhanced security, performance, and flexibility. The system also provides you with greater control over recurring incidents and near-miss events, allowing you to take care of employee safety at the workplace.
With Qualityze next-generation Incident management software, you can manage company-wide vulnerabilities while ensuring compliance.