Qualityze Inc attends ISO 9001 and Audits World Conference, gains valuable insights on quality management and auditing!
Tampa, FL USA, 23rd March 2023: Qualityze is pleased to announce our recent participation in the ISO 9001 and Audits World Conference. The event took place on March 13-14, 2023 and brought together professionals around the globe to discuss quality management and auditing. The ISO 9001 and Audits World Conference is a premier event in […]
Quality Management System for Telecommunication Industry
In the telecommunication industry, one thing that matters for success is the quality management system they use and how it helps in quality control. However, some other elements are involved, like network technology, IT systems, and the products being offered. The focus is more on incorporating quality systems to gain increased visibility and control of user experiences. It further helps in identifying the improvement areas and create new services to meet the ever-growing customer requirements. A robust quality management software helps telecommunication companies to demonstrate the commitment to product quality and delivering customer value by reducing the cycle times and return rates, ensuring timely deliveries, reliability, and defect management.
Qualityze EQMS is the next-generation quality solution for the telecommunication industry. Cloud-based, compliance-friendly, and configurable, the solution enables organizations to standardize their quality processes to ensure a consistent product and service quality. It is built on the Salesforce platform to allow telecommunication companies to achieve their quality objectives with greater flexibility, security, and reliability. The other advantages include reduced costs, improved services, increased visibility, and strengthened bottom line.
The Qualityze EQMS software for Telecommunication Industry is a closed-loop quality system. It includes Document Management, Change Management, Nonconformance Management, CAPA Management, EBR Management, Audit Management, Training Management, Inspection Management, Permit Management, Complaint Management, Incident Management, Field Safety Action Management, Calibration Management, Maintenance Management, Supplier Quality Management, Forms Management, Material Compliance Management with exciting features like Audit Trail, Electronic Signature, Validations, Dashboards, Reports, and Analytics.
Advantages of Quality Management Software for the Telecommunication Industry
There is a need for powerful quality management software to meet the telecom-specific requirements for hardware, software, and services. It will help address the critical service challenges by providing more visibility of service quality and user experiences. It streamlines the processes with applicable regulatory requirements to ensure compliance. Here’s an overview of all the benefits that you can leverage with the integration of an end-to-end quality management system for Telecommunication industry:
- Improved Business Processes
- Simplified Documentation
- Improved Customer Safety
- Increased Employee Engagement
- Better Planning & Decision-Making
- Improved Supplier Relationships
Improved Business Processes
The increased competitiveness in the telecommunication industry has encouraged the companies to adopt new approaches and improve the existing business processes to achieve quality excellence. Quality is the degree of satisfaction for the customers. More you will enhance the quality of the processes; higher will be the number of satisfied customers. Quality management software helps streamline the key processes to ensure continuous improvements. It further improves productivity, quality, and operational efficiency for business success. Once you strengthen the process approach across the organization, you are likely to achieve more competitiveness.
The critical challenge that the telecommunication industry faces with documentation is maintaining records while achieving compliance with applicable regulatory standards. A comprehensive quality management software helps manage all the licenses, agreements, and other critical documents with their revisions. Another challenge associated with documentation is ensuring updated documents to all the involved parties. A QMS helps manage, share, and track all the critical business information with flexibility and security. Moreover, you need not worry about storage capabilities when managing documents on cloud-based document management software.
Improved Customer Satisfaction
In the telecommunication industry, it is significantly vital to keep your customers happy and satisfied by delivering quality services on time. A quality management system helps telecom companies continuously improve the product and process quality to keep customers satisfied. You can also integrate the complaints management system with your QMS to quickly track and monitor the progress on a particular complaint. Always remember, “Satisfied customer is the best source of advertisement.” More you will care for your customer; more they will have confidence in doing business with you.
Increased Employee Engagement
Be it any industry, keeping your employees engaged can give tremendous results in delivering excellence and quality. A quality management software can streamline communication and collaboration among teams, ensuring quick reviews and approvals. You can also send alerts and notifications about new activities, especially upcoming changes to keep your teams informed and prepared. A QMS works excellent to fill the communication gap while enabling you to fulfill your employees’ training requirements quickly. It further makes your workforce competent for the tasks assigned, demonstrating the culture of quality within the organization.
Better Planning & Decision-Making
In the telecommunication industry, the decision-making process involves four crucial aspects: technology, monetary benefit, organizational culture, and business strategy. Quality management software helps manage all the essential elements for an efficient, effective, and compliant manner. It ensures all the decision-making processes, namely, planning, implementation, and evaluation, are strategically managed. A quality management software makes it easy for you to analyze the trends for issue occurrence, resolution activities, complaints, and much more to plan things accordingly.
Improved Supplier Relationships
Managing supplier relationships is one of the critical challenges that the telecommunication industry faces. The telecom companies must have good relationships with suppliers as their product and service quality depend on them. A quality management system enables telecom companies to regularly evaluate supplier performance and ensure that they are working with the best suppliers. A QMS allows them to save the supplier records on a centralized database that can be accessed anytime. Also, the companies can have improved communication with the suppliers for consistent quality products and raw materials.
How Does Qualityze Works for Telecommunication Industry?
Qualityze EQMS Suite is the next-generation enterprise quality management solution that helps Telecommunication companies to manage their quality management processes while achieving compliance. It comes with a user-friendly interface and configurable workflows. It is suitable for every company – big or small – to attain quality, excellence, and compliance. Qualityze enables telecommunication companies to manage their quality records in a flexible, secure, and timely fashion. Let’s have a look at how each module functions for the Telecommunication industry:
In every industry, including telecommunications, global regulatory requirements include specific terms to manage the nonconformances since it could negatively impact the market share, customer relationships, and business bottom line. Qualityze Nonconformance Management enables telecommunication companies to establish an effective process for managing nonconformances – whether defects, deviations, out of specifications results, or other types of quality issues. It is a cloud-based solution that gives you complete flexibility to implement and ensure best practices. It seamlessly integrates with existing business applications to provide you better control of your quality processes.
CAPA Management is an essential process for the telecommunication companies that requires root cause analysis of the issues identified. Qualityze CAPA Management for telecommunication enables companies to identify, analyze, and eliminate the root cause of systemic problems, so they don’t recur. It is a powerful solution embedded with numerous investigation tools to manage severe issues effectively and efficiently. The solution automatically records the information you provide for future reference, audits, and inspection purposes. With the audit trail, you can easily track the events and activities performed to resolve an issue. Don’t let quality issues restrict overall organization productivity by taking a more proactive approach with Qualityze.
The telecommunication companies generally have customers from various geographies; each has varying regulatory and data management requirements. Qualityze document management solution is a great fit to accommodate all the different needs over a single centralized platform. It enables them to create, manage, and share business-critical information and documents securely. Cloud-based and configurable, Qualityze enables telecommunication companies to manage their data with greater flexibility, regardless of the geographies they are spread across. This powerful solution supports electronic signature, watermark, and many other functionalities to meet compliance and confidentiality requirements.
In the telecommunication industry, there are necessarily four dimensions of change, i.e., change planning, change management, change reinforcement, and change effectiveness check through feedback. Covering all four aspects ensure successful change implementation. Qualityze Change Management allows telecom companies to efficiently manage all the elements while complying with applicable regulatory requirements for each geography, providing companies better control of the change management process. The solution sends notifications and alerts about the upcoming change to the impacted users, enabling your teams to implement change in the most productive manner.
Audits in telecommunication is a diversified and complicated job. It includes reviewing and examining all the telecom service records, contract agreements, and accurate invoicing. With Qualityze Audit Management, you can experience a simplified review activity for all your processes, service records, and agreements based on the applicable regulatory standards. It is a powerful solution that allows you to manage multiple audits for single and multi-site. It comes with a pre-defined audit checklist that can be configured to suit your business specific requirements for varying geographies. Moreover, you can schedule the online and offline audits to ensure regular review activity for your process and service quality.
With the changing security demands, it has become even more critical for telecom companies to maintain a pace with changing trends by keeping their employees well-trained on new advancements such as security and privacy updates. Qualityze Training Management enables telecom companies to streamline employee training, regardless of their geographies, to ensure maximum productivity and customer satisfaction. The solution allows you to conduct document-led and instructor-led training with assessments/without assessments on a centralized platform, giving your employees access to a flexible training system. The completion certification is auto generated in the system, demonstrating the training performance of the employee.
Supplier Quality Management
In addition to wide-spread customers, telecom companies deal with numerous vendors and suppliers. Managing suppliers include activities like supplier selection, communication, risk management, performance evaluation, and much more. Quality Supplier Quality Management enables telecom companies to have a simplified supplier management process to deliver excellence consistently and mitigate operational risks. It comes with a pre-defined supplier questionnaire for quick supplier selection. You can utilize the supplier scorecard to create your approved supplier list. Choosing the right suppliers is the key to long term business excellence and customer satisfaction.
Qualityze Complaints Management is an easy to use, configurable, and intuitive system, for telecommunications. It enables the telecom companies to document, manage, and track and customer complaints and feedback, regardless of their geographic location. You can efficiently manage the global regulatory submissions for critical complaints using the standardized format. The solution allows you to store all the complaint records and their respective investigation reports on a centralized repository, which can be easily accessed at the time of regulatory inspections. Streamlining and standardizing the complaints process reduces the overall cycle time, giving you more time to focus on core activities.
The telecom companies need to calibrate the measuring instruments and antennas regularly to ensure consistent excellent services. Qualityze Calibration Management System helps telecommunications to streamline all the equipment calibration activities across the organizations. Managing calibration programs timely ensures that your services are hassle-free. Our calibration management seamlessly integrates with nonconformance management solutions to manage ill-functioning instruments and devices without delay. It reduces the overall risk management cycle time while ensuring the highest quality of services and faster turnarounds.
Maintenance and repair are yet another crucial aspect of quality management in telecommunications. Qualityze Maintenance Management enables companies to extend the life of their critical assets by streamlining their maintenance activities. It further reduces repair and replacement costs. Our maintenance management seamlessly integrates with nonconformance management solution to manage instruments and devices that cannot be repaired any further. With Qualityze Maintenance Management, you can schedule multiple maintenance activities – be it corrective, preventive, risk-based, or any other maintenance on a yearly, half-yearly, and quarterly basis.
Streamlining device inspections in the telecommunication sector is critical to reducing downtime. Qualityze Inspection Management enables you to streamline all the inspection-related activities to deliver consistent quality services for the customers. It seamlessly integrates with existing business applications to give your better control over inspection data across different business units. It comes with configurable workflows and an intuitive interface to transition from paper-based inspection systems to cloud-based solutions hassle-free. Qualityze also enables you to create a quality culture by implementing best practices and meeting applicable compliance requirements. Transform the way you manage inspections with Qualityze Inspection Management.
The wireless networking industry is highly complex, with strict infrastructure requirements. Towers and other structures may also be required in more remote locations, requiring more complicated planning, and building permits with active status. It is challenging to keep track of permits and license renewals with manual systems. But Qualityze Permit Management can make your job easier. It is cloud-based software to help manage, monitor, and track all types of permits required for telecom operations. You can store all the relevant details and documents in a centralized platform, ensuring more accessibility and traceability. Moreover, the system sends notifications for due renewals for timely processes and maintaining compliance.
Material Compliance Management
The telecommunications industry should actively take part in the responsible sourcing of conflict minerals. The manufacturing process for telecom parts and components uses all four conflict minerals, standard in all electronic products (often in low concentrations). While all four metals, including tantalum, tin, tungsten, and gold, are used in small quantities and at low concentrations, they are indispensable to the industry. Therefore, they need a powerful compliance management solution like Qualityze Material Compliance Management to ensure responsible sourcing of conflict minerals. It enables them to timely report declarations for the applicable regulations. It is configurable and intuitive to support the telecommunication industry initiatives and evolving regulations. It can be integrated with enterprise-quality systems to identify and manage compliance risks while maintaining audit trails for all the activities and records.
Telecommunication companies need to integrate customer input from many channels, including call centers and online transactions. Every customer service team member should have access to a complete history of the customers’ interactions. Each new transaction should be added to the database. Despite the similarities with many companies that implement data warehouses, the telecommunications industry has unique requirements. This is due to the sheer amount of data. It would be best to streamline form management activities to manage it since it is the source of critical data inputs. That’s where you need the Qualityze Forms Management solution. It enables enterprises to ensure that their teams capture consistent data from all the essential points. You can further analyze the data and make intelligent business decisions. The solution provides your teams with greater flexibility to share forms of data without security concerns.
Field Safety Action Management
Recalls are inevitable. In the event of safety issues, a company’s reputation recovery is not determined solely by the damage caused but also by the extent to which the company took transformative, immediate, and consumer-centric action. Managing recalls can help build customer loyalty, improve reputations, and minimize damages to sales and supply chains. That is where Qualityze Field Safety Action Management helps. It enables organizations to streamline all their post-market surveillance activities to manage recalls more efficiently than ever. It further improves the customer response time especially when the recall is initiated by the customer. The solution also allows you develop communication plan for the recalls so you can keep all the involved parties informed – be it customer, stakeholder, or any regulatory body. It is the one-stop solution to manage product safety issues (in this case service failures) while maintaining compliance.
In the telecommunications industry, it is difficult for decision-makers to respond effectively to an incident and manage its consequences when they do not have a real-time assessment of the mobility impacts of an incident and its implications for the surrounding area of security and safety. The manual processes will only make things complex and time-consuming. It would be best to have a cloud-based incident management software like Qualityze. It helps streamline the end-to-end incident management process while enabling you to perform real-time risk assessments and investigation. It ensures that all the incidents and near-miss events are proactively managed. It simplifies the incident reporting processes too. By combining its advanced in-built capabilities and intuitive interface, Qualityze makes incident management simpler, better, and faster
Each transaction within a telecommunication network contains information about the activity of a particular subscriber. The telecommunications network comprises several devices and platforms that interact with one another. The network records any transaction carried out by a subscriber across several devices. Generally, telecom organizations must properly access this data to bill subscribers for network usage. Upon retrieval from a network element, batch files are backed up long-term. The government may require storing every transaction’s raw (encoded) records indefinitely. Every network element has its own batch sizes and frequencies and a direct relationship between the number of active subscribers. Therefore, telecommunication companies require a next-generation solution for managing the diversity of batch records. Qualityze Electronic Batch Record Management is the most reliable one that comes with cloud capabilities. Would you like to experience Qualityze difference?
Why Choose Qualityze Quality Management System for Telecommunication Industry?
Qualityze EQMS offers a lot of value to any organization with its customizable cloud-based software for Nonconformance Management, Forms Management, Material Compliance Management, CAPA Management, Document Management, Audit Management, Change Management, Training Management, Incident Management, Field Safety Action Management, Supplier Quality Management, Complaints Management, Calibration Management, EBR Management, Inspection Management, Permit Management and Maintenance Management.
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