Every organization is embracing the newest technologies to keep the product and process quality intact while maintaining competitiveness.
Organizations have now realized the greater need for visibility through the risks to drive quality and continuous improvements. It has become more than essential to upgrade to the latest technologies that can help them fetch detailed insights. And, artificial intelligence is indeed the upcoming reality into the world of technologies to bridge the information gaps.
What Exactly is Artificial intelligence?
Artificial Intelligence is all about programming machines with the simulation of human intelligence to make them think and act like humans. It refers to a device that demonstrates human-like traits, especially in terms of learning and problem-solving.
Ideally, AI intends to perform justified actions to attain the business objectives or goals within the specified time.
Why is AI Gaining Popularity?
AI is gaining popularity as the future technology because:
- It tends to automate redundant learning and searchability through the data without any issues like fatigue.
- It improves the intelligence quotient in everyday activities, including analysis and security.
- It adjusts with advanced learning algorithms, eliminating the dependencies on training sessions.
- It helps to perform in-depth analysis regardless of the age of the data existing in the system.
- It helps to attain unparalleled accuracy, which was not achievable previously.
- It makes most out of data, putting data into a prominent role than before.
Role of Artificial Intelligence in Different Industries
All the industries, including healthcare and manufacturing, are increasingly bending towards AI due to the capabilities it offers. Some people often believe that AI is evolving to replace humans. However, it is just improving the ways processes are held. It would be better for people to see human and AI as a fantastic partnership to unlock many new opportunities.
AI helps to personalize healthcare with personal assistants and coaches to guide you for a healthy lifestyle. While for manufacturing, AI does wonders in terms of reducing expensive product recalls by keeping track of data through analysis.
So, every industry can leverage the benefits of artificial intelligence for getting insights on:
- The underutilized or unutilized resources.
- Performance improvements through regular analysis.
- Barriers, including language and economic barriers that may limit the company’s growth and development.
- Improvement required in the existing abilities to manage things in a better way.
- Every single factor that can contribute to business quality objectives.
Artificial Intelligence Making Quality Management A Leaner Process
When we say a leaner process, it’s about focusing on the core things efficiently and effectively. The newer technologies like artificial intelligence and machine learning are helping organizations to unlock new opportunities for optimized and streamlined processes.
Artificial intelligence makes quality management a less time-consuming process by creating a holistic approach towards critical challenges such as identifying the potential causes of production problems, determining the loopholes that could lead to failures, and much more. It helps to save resources and time while maintaining operational excellence.
Features of AI to Optimize Quality Management Processes
Adopting the artificial intelligence is significant for the organizations to accelerate the quality management processes due to the following features:
Reuse Templates and Checklists
Documentation is one of the most consuming tasks in any organization. But AI has made it all simple through advanced tools. You can use the pre-defined templates for standard documents, checklists, and questionnaires to save time and effort on creating such materials from scratch.
AI based systems help to gather relevant information and data in lesser time while maintaining a standardized format.
The advent of AI technology has enabled organizations to go a step further in terms of analysis. It helps to track the KPIs and critical metrics to perform intelligent analysis. It identifies the potential problems that could hinder the quality management processes for a timely and effective resolution.
Advanced AI tools have made the analytics way more intelligent than ever for improved organizational productivity.
Just like analysis, investigation tools also got smarter with AI. Organizations can now dig deeper into failure points to effectively mitigate the issues and prevent their recurrence while keeping the costs spend low. It further helps to improve customer satisfaction.
AI enabled tools help organizations to keep a check on unauthorized attempts to access the information and system, ensuring security.
Through AI tools, organizations can gather an enormous amount of data to identify the quality issues before they occur by tracing the early trends. They can make a proactive problem-solving approach for improved quality statistics in their deliverables.
AI-driven tools and methodologies increase visibility through the processes significantly. It enables organizations to manage the supply chain risks, perform the risk analysis, and identify the best value of the methods. Make sure you leverage the improved visibility through the process to optimize the existing work environments.
Reduced Process Cycle Time
AI is all about the automation of processes and workflows that imply shorter process cycles, saving enough time for organizations to focus on core business activities. With AI, you can also identify the areas of improvements that can drastically decrease the process time-consumption.
Faster and Smarter Decision-Making Process
AI makes use of rich data visualizations along with an intuitive user interface for an improved contextual understanding and awareness of the organization’s operations for a faster and smarter decision-making process.
In Conclusion: AI-Driven Quality Management Process
Quality management Software driven by artificial intelligence helps an organization to streamline the process cycles and improve the overall organizational efficiency, especially for IT-related tasks. It also helps to perform a predictive analysis for quality management processes and all its essential aspects.
Artificial Intelligence is already there to drive automation in our day-to-day life. Organizations can make the most out of it to achieve quality objectives with minimal or no manual intervention through improved practices and analysis.
If you want to know more about the AI-driven quality management processes, you can get in touch with the Qualityze Customer Success Team, and we will be there for you!
Since there has been a huge buzz around the term Process Validation, it has become critical to understand the philosophy of this term. Some organizations set some rules to achieve validation. It’s not the right way to go about it.
Process Validation refers to knowing a process thoroughly and approaching the same in a structured way. It involves ultra-careful Documentation for every step, including manufacturing, device history, SOPs, and other controlled documents. If the process validation is not conducted, you will eventually be producing a poor-quality product.
Especially in the Food and Beverage industry, the process validation should be taken quite seriously since the products they make is consumed by people in different quantity. A compromise on quality can turn into a frightening health risk.
This post will help you understand the general principles and approaches outlined by the FDA for the process validation in manufacturing different types of products. FDA emphasizes on the use of newer development concepts, risk management, and other quality systems based on the stages of the product lifecycle.
Firstly, let’s understand the difference between process validation and verification since these are interchangeably used terms
Process Verification is examining and evaluating a product’s functionality against some specified requirements supported by objective evidence. In this process, product conformance is checked against the defined requirements.
On the other hand, Process Validation is keeping a check on the flow of process through objective evidence to ensure consistency in products as well as processes. It helps you to prove that your processes or equipment are producing good results.
Let’s look at FDA guidelines for Process Validation:
We all know that FDA guidelines are defined to ensure the highest degree of quality in a product by meeting all the attributes and requirements they are intended for.
General Considerations for Process Validation as defined by the FDA:
A product lifecycle comprises different stages that need to be recorded and stored to make the process validation more effective. There are multiple practices that will help you to collect necessary information about the processes. Such information can help in improving the product lifecycle in the later stages. Here are the general considerations for process validation highlighted by the FDA:
- They recommend a collaborative approach to process validation. It requires the support of experts from different disciplines and top management. It is an essential aspect to achieve success as we all know, “Everyone is Responsible for Quality.”
- They recommend a streamlined and standardized procedure to conduct research, initiate training programs, manage risks, etc. All the relevant information should be formally recorded and approved based on the established processes for the different stages of the product lifecycle.
- They recommend not to use the terms – attributes and parameters to define the criticality of a process. For a progressive approach to process validation, manufacturers must take risk management as a sequential process than a one-time process since the entire concept revolves around risk-based decision making. The manufacturers should evaluate the attributes and parameters based on their contribution to the process and the changes they bring to the product or the material used in the product. All such information should be revaluated wherever the new lot of information is accessible. Also, the quality controls of these attributes or parameters should be directly proportional to the degree of risks they possess for the process and its output. In simple words, keep the degree of control higher for the attributes or parameters that can be of higher risks. However, the terminology may vary from one manufacturer to other. The only condition is that they should clearly define their terminologies and categorizations to avoid any severe troubles.
- They recommend maintaining the consistency of the processes and controls to achieve the objectives of process validation steps since many products may have a complicated process or have a single-source dependency. Through validation, a process should be assured against all odd situations that could lead to hampered production output, supply-chain variances, and can be harmful to public health. FDA has outlined three recommended stages for the process validation, including:
Stage 1: Process Design
The very first stage of the process validation is all about defining the processes that will be followed in the product lifecycle. The main objective is to design the entire process that can be used regularly for consistent product quality that conforms to all the stated requirements. It can be further categorized into information gathering and strategizing the process controls to define the operational limits.
Only then you can look forward to the next step.
Stage 2: Process Qualification
In this step of Process Validation, the process design formulated in the first step is examined and evaluated against reproducible manufacturing. It can also be categorized into two steps: firstly, designing the facilities (such as equipment and utilities) while defining their qualification, and secondly, illustrating the process performance qualification to ensure that only trained professionals and qualified equipment are used.
Stage 3: Continued Process Verification
In the final step of process validation, it’s all about the assurance that the process defined is under control during the product lifecycle. It must have a system to identify the variances that can obstruct you from attaining the quality objectives within the specified time. It can also be referred to as the maintenance stage, where you need to keep a check on process and equipment qualification to avoid quality issues and unnecessary delays.
Make sure you manage the maintenance and calibration frequency based on the data gathered in the verification phase to minimize the operational efforts and costs.
Even after releasing so many guidelines and assistance for the Process Validation, FDA found many organizations missing out on the most crucial component i.e., Documentation.
Documentation should be maintained for every stage, especially for complicated projects. It’s of high prominence to make the relevant information accessible to all the people involved in a product lifecycle. Such structured systems for capturing the information help organizations to make well-informed decisions based on the data being tracked and trend.
Also, documentation part of the process may vary for all three stages, including Process Design, Process Qualification, and Continued Process Verification. It also serves purposes like process improvements, redefining the processes, and much more.
Process Validation will be very tough to conduct with manual intervention. The best way to manage this complex process is by implementing a powerful and secure quality management system like Qualityze. It will help you to manage all the things related to process validation, including documentation to comply with the FDA guidelines.
Qualityze EQMS Suite helps you manage all the stages of process validation in a standardized manner to ensure consistency. It comes with amazing in-built capabilities and features. The user-friendly interface and scalable Salesforce platform make Qualityze Quality Management software perfectly suitable for modern businesses with ever-growing and changing landscapes.
To experience the Qualityze difference in real-time, you can request a demo now. You can also get in touch with our customer success team for more insights and get all your product related queries resolved.
Streamlining the supply chain has become an essential aspect of every organization. It requires a proper supplier quality management system to attain the strategic goals of a business. However, the approach towards process and risk management may vary.
Regardless of the approach you make, you need a robust supplier quality management system to optimize all the supplier-related processes and reduce unnecessary expenditures such as product recalls.
Many companies still rely on traditional supplier processes; wherein there is no standardized flow of processes. The metrics to evaluate the supplier performance are not measurable at all the levels that increase the chances of deviations. It’s high time that they should upgrade to the software systems for streamlined processes, improved accessibility, lesser wastage, minimum manual intervention, improved revenue and quality statistics with analytics, and brand reputation. Moreover, you can identify the KPIs that help to measure success and reflect the ubiquitous strategy of an organization.
Critical Steps for a Successful Supply-Chain Process
Having a successful supply chain process requires you to make a step-by-step approach. It involves seven key steps to streamline supply chains:
- Analyzing the internal requirements
For a successful supply chain process, you should start with identifying the internal requirements. It will help you to define metrics and benchmarks for supplier performance accordingly. It may involve collecting different data indicating the statistics of existing suppliers to create new and improved strategies.
Knowing what your organization needs is critical for establishing a solid foundation for a well-aligned supplier process.
- Assessing the supplier market
The second step requires your procurement team to research and assess the supplier market to identify the potential locations from where they can get the raw materials, machine, and other components for a quality product. The main objective is to determine the limitations for processing orders of procurement-sufficient materials, especially in the case of a single source of supplies.
Assessing the supplier market will also help you to make cost-effective and informed decisions.
- Gathering the supplier details
Third in the list is collecting information about the potential suppliers that will help you to compare the options based on the factors that matter the most for your business. From reviews to their market presence, all the information will help you to make an informed decision. It is recommended to verify all the information you gather to avoid any discrepancies later.
More will be the information you collect about the supplier; more accessible will be sorting and selection process.
- Developing and Implementing the supplier strategy
Based on all the details and information you have collected in initial steps, you can develop and implement a competent supplier strategy. Developing the right supplier strategy will primarily depend on the marketplace competition and risk tolerance ratio. On the other hand, successful implementation will depend on the involvement of the suppliers, the specific equipment or technical expertise they have, and their role in the broader picture.
However, organizations can consider many other factors, including delivery services and pricing structure, to curate a better strategy.
- Selecting the right suppliers
Every organization needs to select its vendors and suppliers carefully since it can cost them the entire business. Formulate a supplier selection criterion for a precise selection based on the critical details, including their market credibility and customers they are catering to. You must evaluate all the supplier details carefully. You can also talk to their customers about their experience.
So, gather as much information as you can for the shortlisted suppliers to avoid any disruptions in material supply or quality deviations. Supplier selection is critical to remain competitive in the market.
- Evaluating the supplier performance
We have already discussed the selection process and criteria’s significance for the new suppliers. But you need to be equally careful with the evaluation of supplier performance for all the existing suppliers if they are following the standards and specified requirements. You can also prepare a supplier scorecard to sort out the best options based on their business performance.
Be sure to maintain the supplier performance evaluation as a continuous practice to maintain consistent quality.
- Implement a supplier quality improvement plan
You have evaluated the supplier performance, what’s next? The next step that most of the organizations ignore easily is creating and implementing a supplier quality improvement plan. It plays a vital role in driving the culture of continuous improvements. Make sure every improvement plan you make is implemented, or you will end up putting your efforts in vain.
If you want to drive value through your supply chain processes, these steps will surely help. However, you cannot ensure consistency with the conventional ways of streamlining and managing these processes. Having a supplier QMS software can help your organization to cut down costs and time, unlike traditional supplier processes and systems.
The software can help define all the requirements clearly while helping you to continuously monitor supplier performance and determine the process improvements for the higher quotient of quality.
We all know that material supply, being the basic activity for every manufacturing organization, must be managed appropriately for desired outcomes. From the selection of the right supplier to defining the improvement metrics, every process has a significant contribution to the successful production of quality products. And, an inappropriate selection of suppliers could result in several problems such as:
- Repetitive orders
- Delays in supply delivery
- Procurement delays
- Higher expenditures, and much more.
Right supplier quality management software can help to make the entire supplier cycle effective and efficient, fostering a culture of continuous communication and improvement. It will ensure long-term benefits and stronger supplier relationships for the organization. If you are also interested in such a mutual-benefit deal, you can opt for the Qualityze Supplier Quality Management Software System.
Qualityze Supplier Management System helps you manage supplier processes in four easy steps, i.e., track and manage supplier qualification process, maintain supplier records, manage approved supplier lists, and prepare & share scorecards. It can seamlessly integrate with other third-party applications, including ERP, to create a closed-loop quality management system.
Based on the most powerful and secure Salesforce.com platform, Qualityze offers organizations unparalleled flexibility and scalability to cater to the needs of their ever-growing and changing business requirements without any hassles. This smart supplier solution requires zero to minimal maintenance costs. Doesn’t this supplier system sound like a worthy investment?
No hurry to make your decision when you can have a product tour for free! You can request a free demo now and experience the Qualityze difference in real-time. For more information, get in touch with our customer success team, and we will be right there for you.
Being successful for any organization means having the right technology, people, and processes in place. When it comes to technology, organizations now rely on cloud solutions for a smarter way of managing quality.
Is it Time to Move to Cloud Solutions?
While some organizations have already shifted to the cloud platform, many still doubt the implementation of cloud solutions for safer data processing. Some of the obvious benefits of cloud solutions are agility, flexibility, scalability, improved efficiency, and lower IT costs.
Cloud-driven quality management solutions enable organizations to align their quality processes with business goals through configurable workflows. These are often robust solutions that accelerate business growth while increasing revenue and profits.
Since quality is no more an isolated process, every process should be streamlined and standardized to deliver an excellent product. And, all the processes should be integrated across all the production centers. Every single aspect of quality from inspecting and sorting the raw materials to driving continuous improvements can be easily managed with a cloud based quality management system.
The improved tracking and tracing capability with cloud platforms make quality management a more transparent process than before. You can easily keep an eye on defective parts or other deviations before the product leaves the warehouse. Cloud platforms add more value to the quality management software by allowing them to implement quality strategies across all the divisions with real-time data.
There is no second thought to it that organizations need to move to a cloud-based quality management system for improved outcomes.
How Cloud Solutions Help Completing the Quality Journey?
The cloud based quality management system solutions have made the quality journey swift in several ways:
- These solutions can accelerate the process cycle times
The cloud-based intelligent quality management systems are of great help in reducing the process cycle times, especially for manufacturing. You can leverage better insights through the processes to identify the potential setbacks and making a proactive approach. You can accordingly streamline, standardize, and situate processes for accelerated cycle-times.
With cloud-based quality management solutions, you can experience improved visibility, supplier relationships, and operational efficiency. Would you still go for the traditional on-site solutions or gain more competitiveness with the next-generation cloud based quality management system?
- These solutions enable organizations to fetch deeper insights, and experience Improved Decision-Making Process
Knowing where to improve and where to maintain stability is essential to make critical business decisions. And how would you know that? Through valuable insights. If you can fetch the right insights about a process, equipment, or system, you can make informed decisions without missing any important detail.
The cloud-based quality management solutions enable organizations to keep track of essential insights without any variances to ensure a consistent flow of information throughout the organization. Let your quality system be a smart decision-making engine with advanced EQMS software.
- These solutions automated reporting and submission for regulatory means
The FDA requires every organization to set up an electronic documentation system for maintaining and managing devise history records, SOPs, Policies, etc. Moreover, there should be a formalized system for reporting and submission to the regulatory committees before it becomes trouble.
For all such compliance requirements, cloud-based quality management solutions make a great fit. It eliminates the need for an extended team to manage documentation and all the related tasks while keeping the entire process cycle time minimum. Hence, meeting compliance won’t be a complicated and time-consuming job.
- These solutions enable synchronous tracking and traceability
When tracking and traceability become more manageable, it becomes easier for the organizations to align their production process with the supplier quality to maintain the highest standards of quality at every level. The improved intelligence with cloud-based quality management system makes tracking and traceability easier than ever.
Keeping tracking and traceability in synchronization not only help to streamline the quality processes, but also helps to avoid unnecessary expenses by keeping a watch on product quality issues at an early stage. This proactive approach is the need of every modern organization.
- These solutions infuse scalability for actionable strategies
The actionable business strategies require efficient data processing, better collaboration, and increase storage space, which cannot be fulfilled by onsite quality management solutions. For a scalable strategy, you need a cloud-based quality management system. It will ensure greater flexibility, scalability, and security.
Also, the cloud-based solutions can be seamlessly integrated with the existing quality solution to form a closed-loop system. It will foster a culture of continuous improvements too.
- These solutions can improve supplier quality
When you will be aware of your inventory levels, supplier risks, and supplier processes; you will be able to make significant changes for improved supplier quality from time to time. The traditional supplier management systems are not efficient enough to enable you to forecast the trends.
On the other hand, cloud-based quality management solutions help you to synchronize the process schedules across all the locations without any hassles. You can reduce the total quality costs by optimizing every process, including order management and supplier quality management.
- These solutions help reducing rework and improve timeliness
Product quality issues may arise out of any incomplete order, incorrect processes, configuration errors, inaccurate delivery instructions, and much more. Some issues may lead to the product recall or rework, while some issues may delay product delivery to the market. So, there is a need for automation and streamlining of processes for better results.
A cloud-based quality management software can serve the need well by standardizing the processes. It will eliminate unnecessary delays, product rework or recalls, and other quality issues. It will improve the overall efficiency, thereby reducing process cycle times.
- These solutions foster a culture of enhanced collaboration and communication
In traditional quality management systems, it was pretty challenging to have everyone on the same page. It was due to a lack of collaboration and inadequate communication practices. It’s time that organizations realize the significance of smooth communication for better control and management of processes.
The cloud based quality management systems are specifically designed to improve collaboration and communication throughout the organization. It ensures that everyone in the organization is following valid documents and strategies to perform their everyday jobs appropriately.
- These solutions help improve customer satisfaction
Managing the order performance and customer complaints are critical to attaining operational excellence since customer satisfaction is the primary quality objective for every business. The cloud-based quality management system helps you to track all the order related information, including customer feedback effectively and efficiently.
Aren’t these benefits of cloud-based quality management software system convincing enough to make their adoptability a need for modern organizations?
Before you make any final decision on the right QMS software for your organization, you must take a product tour through free demos that most of the cloud based quality management system solutions come with. Qualityze EQMS Suite is the one highly recommended for all types of organizations, regardless of their size, to make quality journey swift and standardized.
Built on the most powerful and secure platform, Qualityze comes with configurable workflows and a user-friendly interface to accommodate the needs of every growing organization. It helps you to maintain consistency of product and process quality while improving customer as well as employee satisfaction while minimizing quality issues and costs.
Moreover, you can meet compliance requirements with advanced documentation, watermark, eSignature, and validation that Qualityze facilitates.
If you have any queries or doubts, you can speak to our customer success team at +1-877-207-8616or can write to us on email@example.com, and we will be right there for you.
When it comes to customer retention, the secret lies in the customer experience. Some people often mistakenly consider the quality product as the only component for excellent customer experience. However, it’s just one of the components. The other components that heavily contribute to the customer experience are clear communication and customer complaints management.
Customer experience will continue to gain traction in 2020, and companies must emphasize on improving customer experiences with their brand. You cannot just rely on the price and product. According to a recent study – “86% of buyers are willing to pay more for great customer experience.”
Customers are willing to pay a higher price (up to 13 to 18% hiked) for their indulgences if they are having a great experience with your portal or eCommerce website.
We have discussed so much about customer experience, let’s look at its definition for more clarity:
Customer experience refers to your customer’s belief in your organization’s behavior with them. Their opinions often drive their loyalty to your company. To put simply, more and more they will like your behavior; more and more they are likely to continue doing business with your company. They will also recommend your company among their peers or groups.
The statistics will take you by surprise – 72% of customers will recommend you to more people (up to 6 people and more) for a positive experience. In contrast, 13% of customers will share a bad experience with 15 people and more.
You can improve their experience only when you will get to know what went wrong. And, finding out that is another challenge since only one person out of every 26 tends to make a complain. So, if you are among companies that think no negative feedback reflects customer satisfaction, you are making a massive mistake in evaluating your customer experience.
Even when you are receiving four positive feedbacks out of five, you cannot afford to miss than one customer. Why’s that?
According to a PwC survey on 15,000 consumers, “1 in 3 customers will not continue with your brand after just one bad experience even if they loved your products while 92% are likely to abandon a company after two or three poor experiences.
What adds to a bad experience is your response to their queries, feedback, and complaints. You can retain more customers with a timely and relevant response. Be sure you follow this trend more rigorously so that your customers feel heard and cared for. Soon you will be able to transform your customer response into continuous growth and improvement opportunities for your business.
All you need to do is take advantage of the moment when your customer contacts the support team after buying your product or service. It is none less than a golden opportunity to keep your customer satisfaction ratio high while gaining necessary insights.
How can you do that?
Here are four essential components that you can help you create a powerful strategy of turning every customer complaint into opportunities to drive continuous improvement and innovation.
- Understand your customer and their requirements well
Understanding your customer is indeed the most fundamental yet powerful step in winning your customer’s confidence in your product and company. When your customer makes a complaint, you must gather all the relevant information so that you can redirect them to the right person.
Demographic details are essential to capture. You should also emphasize in knowing your customer by the time span they have been your customers, how often they buy your products and how often they reach out for help or support, what were the past issues they required your assistance for?
Having all these insights will help you have better and meaningful communication with your customers while following the right direction to find the solution.
- Identify the problem and its root cause
Companies consider it quite a simple step to identify the problem and its root cause without rigorously collecting the necessary information “What exactly made the customer reach out for assistance or writing the complaint?” Understanding the core issue is vital to find an effective solution.
You will be able to give the most relevant response and assistance to your customers based on deeper-level understanding. Also, you will get better insights into product development processes that need significant improvements to maintain quality quotient. Always remember effective resolution is all about eliminating the root cause of the problem, so it doesn’t recur.
In the era of digital solutions, more you will focus on the granular level approach; better are the chances of improvements that drive customer satisfaction. Getting customer complaints management software will minimize your efforts and maximize the results.
- Propose relevant resolutions to reduce customer effort
Relevancy of resolutions matter for the customer satisfaction whether they are happy with the solution or they are willing to reach you back for effective resolutions. To propose the most relevant answers, you should understand the efforts that customers made to contact the assistance.
If they made so many efforts to report their issues; you have already made their journey and experience a poor one. On top of all, if your resolution doesn’t satisfy them, they are likely to abandon your brand. Ensure more positive customer experiences by making their journey to resolution smoother and providing a practical solution.
Even the constant efforts to get their issues resolved put off the customer. You will not only end up receiving a negative review but will lose your customers too. Streamline and standardize the entire complaints process for more positive stories of customer experiences.
- Keep brand loyalty in priority
If your customers are satisfied; they are likely to retain their loyalty with your brands. They will recommend to more and more people based on the positive experience. And how would you know whether they would like to recommend you? Some more work you need to do here.
You should have a proper system to capture your customer’s feedback for the solutions you and your team provided. It is more common these days for brands to ask their customers for ratings. It will play a key role in building your brand credibility and will reflect your commitment to customer satisfaction.
So, make sure you have a streamlined system to record the customer response for the problems they got the support for. More will be information you will gather about your customer and their experience; lower will be the level of frustration.
We all know that increasingly growing competition will result in more and more issues over time. You must have a support system that can help you to maintain a perfect balance of customer retention and satisfaction ratio by ensuring the timely and effective resolution to every customer complaint received.
One of the cost-savvy and robust cloud-driven solutions you can opt for is the Qualityze Customer Complaints Management Software System.
It helps you to standardize the customer complaints management process by aligning all the processes, including Review PHR, Product Evaluation, Investigation, Action Plan, Adhoc tasks, and Closure with the quality objectives to identify the effective resolution and ensure customer satisfaction.
Qualityze Complaints Management System helps you to remain customer-centric by offering improved visibility, traceability, and accessibility. It maintains confidentiality and drives appropriate solutions after adequately evaluating the complaint record since it is accountable to drive continuous improvements.
Qualityze comes with a variety of features along with configurable workflows and integration services. Some of the features include e-Signature, Audit Trail, Analytics, Reports, Dashboard, and much more that help manage quality and compliance efficiently.
For more information, get in touch with our customer success team at firstname.lastname@example.org or call us on 1-877-207-8616. We will help you establish a compliant-friendly complaints management software system to handle the customer complaints more efficiently than ever.
The Internet is flooded with information on quality management systems. While many of them are genuine resources, there are some circulating inappropriate information, myths, and partially correct information that often misguides people.
In fact, people overlook all the benefits and their business needs for an advanced quality management system without even realizing that it’s holding them back from gaining a competitive edge. This post is intended to debunk all the myths about quality management systems and help business owners to make an informed decision regarding EQMS implementation.
Some of the common myths about quality management are:
QMS requires intensive paperwork and documentation
Many business owners believe that they will need to do extensive paperwork and documentation if they will implement an ISO certified quality management software. However, this works counterproductive. A company producing an excess of documentation will only increase complexities for the organization as well as customers to retrieve required data and information.
Such organizations need to understand that even the most popular regulatory authority i.e. ISO majorly requires six documented procedures to streamline, standardize, and structure organization’s processes. This further induces the confidence and trustworthiness of the organization for its respective audience.
The misbeliefs about documentation often keep many organizations to reap the maximum advantages of a quality management system and maintain compliance.
QMS is not a value-addition for an organization
Some organizations adopt a quality management system just to keep their customers. They don’t understand the value it adds to the organization in terms of improved performance and profitability. One of the main reasons could be the lack of clarity on the purpose that organizations want to fulfill with QMS.
The fact is quality management system is a value-addition for any organization to reduce the chance of quality issues while saving time, money, and resources. A QMS helps to establish a disciplined process and clear communication across the organization to ensure standard procedures that not only increase ROI but also increase the brand value for the customers.
The myth about zero value addition from the quality management system holds the organization back from the improved bottom line.
QMS just increase cost-burdens on the organization’s budget
Investing in quality management software may sound like cost-burdens to the organizational budget especially if you cannot implement best practices for everyday tasks. It will simply be of no or very minimal value for the organization to achieve operational excellence.
However, the investment in a quality management system will be a total worth if it is implemented appropriately. It will help the organization to take a proactive approach for quality issues so as to prevent expensive product recalls. It is much better than managing the consequences of a problem that could take your customers and brand reputation away.
Therefore, the cost for the organization might increase a bit with an investment in the quality management system, but it is totally worth to avoid expensive recalls and rework.
QMS makes our organization processes rigid and regressive
Organizations tend to experience rigid and regressive processes only when it is structured so. It’s not the quality management system that binds an organization from being flexible and innovative with their everyday processes. It’s more about the way they align their processes with quality objectives.
A quality management system enables an organization to be more flexible and innovative by providing them a structure that truly aligns with their quality objectives without compromising on standards and compliance. You can also go for a cloud EQMS that leverages configurable workflows for more flexibility and ease.
So, make sure the processes align well with the objectives you want to achieve. This will enable complete flexibility and innovation in the QMS implemented.
QMS certification is not something our organization doesn’t need
It is not defined as a mandatory regulatory requirement to adopt a quality management system and get certified. This is the reason many organizations don’t realize the need for quality management systems. They often tend to ignore multiple benefits they can reap with a QMS implementation and certification.
A QMS is referred to as the collection of industry best practices that enable any organization to ensure consistent quality and compliance. And, acquiring a certificate verifies the successful implementation of industry best practices and proven approaches in the organization. It also helps the organization to gain customer confidence and enhanced market reach.
A certified QMS also makes your organization future-ready since standards are likely to get stringent and important. So, don’t let your organization lag and get certified QMS today.
QMS is more like a distraction for our business processes
This myth is made to look like a fact by many organizations that tend to use a quality management system on an on-and-off basis. They consider it an activity or process that should be conducted at regular intervals of time like an audit.
Organizations need to understand that implementing a quality management system and complying with industry best practices daily helps to create a standardized flow of processes. Having such an approach helps to achieve many benefits that are beyond any costs like customer loyalty.
So, don’t let your QMS become a distraction for the business processes. Rather, use it to create a culture of quality and continuous improvements.
QMS neither makes sense nor guarantees product quality
Nothing can work as a perfect formula to guarantee product quality. But following industry best practices and methodologies through a closed-loop quality management system ensures a proactive approach to manage problems and consistency of the product quality. It can improve the business success rate as well.
Don’t be among the organizations that consider quality management systems just a fad to last for a few more years. Consider it as a quality base for your organization’s long-term success. It will become staple with the increasing prominence of the quality management systems.
Don’t expect to guarantee, streamline and standardize your processes using a QMS to ensure greater consistency and lower product quality issues.
QMS is not required in case of customer audits and inspections
An audit or inspection conducted by one customer doesn’t necessarily ensure enough confidence as the implementation of a quality management system and certification does. It is not likely to make all your customers equally happy and satisfied.
On the other hand, being audited by the certification bodies ensure that you are following best practices daily regardless of the type of customer you are delivering your product and services to. Moreover, not every customer may qualify to perform an audit. A certified QMS implementation will ensure consistency and confidence.
A certified quality system is likely to increase every customer’s confidence in you and your products.
QMS is for the organization that doesn’t have any other certification
This is also among the myths that are turned into truth by many organizations. There are certain organizations that have gained certifications from different regulatory bodies such as GLP, GMP, FDA, UL, etc.
Gaining any of them or all of them doesn’t mean you shouldn’t have a quality management system in the organization. Adopting the right QMS is more like a comprehensive approach to attain quality rather than focusing on a process or system.
A quality management system helps to ensure that all the processes including CAPA, customer complaints management, training management, etc. are standardized throughout the organization and everyone is on the same page.
Unfollow these Myths in 2020 for Accelerated Growth and Quality Improvements
Don’t let any of the above-mentioned myths to block your business success. Explore all the possibilities and opportunities that 2020 holds for your business with the implementation of the right quality management Software in your organization.
Change of Approach that your Organization Needs
Your organization needs a standardized approach to streamline all the quality processes while mitigating the risks and achieve operational excellence. This is possible only when you will get the quality management system that suits your business needs. The right system will help you make a proactive approach towards quality issues so that you can achieve quality objectives at the specified time.
The Bottom Line
Simply put, a quality management system helps to prevent quality issues while ensuring consistency – in products and process quality. Implementing EQMS and gaining certifications improves outcomes, lowers the quality costs, and increase confidence.
If you want to know more and explore the right quality management system for your business needs, get in touch with the Qualityze team. You will get your queries resolved and make an informed selection of the right EQMS.
The current COVID19 Crisis has left no industry untouched. It has shaken businesses to their core and drastically changed customer behavior.
The novelty of COVID19 virus is complicating the situation, making people think about the implications that lie ahead. Evidence of what lies ahead, are the changes businesses are already making to adapt to the way they work.
Whether you are monitoring travel or public event cancellations as key indicators, – the bottom line of every business is being impacted. It’s all due to the fear of COVID19 that business and supply chains are being severely impacted.
Cloud Solutions Help Businesses Survive the COVID19 Pandemic
Cloud based solutions emerged as an immediate help to businesses to maintain stable operations and support a large mobile and remote workforce.
Adapting to these new business realities, the new reality of having most of your workforce working from home, is the new business requirement. Qualityze supports this new reality with its Next-Generation Quality Management solution.
The Qualityze EQMS Suite enables you to manage your quality processes with the same “business as usual” ease and efficiency as you had prior to the crisis. Additionally, you can remotely create new Standard Operating Procedures (SOP), notices, and guidelines to keep your workforce trained and informed against the corona virus using the Qualityze Document Management module from the confinement of your home.
Make informed decisions concerning:
- Employees required to be on-site
- Procedures to protect the on-site employees
- Guidelines for late shift check-in’s or absence
- Requirements for working remotely
Secure cloud-based platforms like Salesforce.com have enabled the availability of flexible, scalable, and secure solutions to a whole new level in recent years. Leveraging these cloud-based solutions such as Qualityze EQMS can enable you to manage your quality processes from anywhere in the world.
Commitment to quality is something we all strive to achieve – in business and our personal lives – for now, and the future.
Cloud is the New Business Landscape
Working remotely is not only changing the way business used to work; it’s also helping businesses realize their ability to proactively manage a crisis, so they have minimal impact on their day-to-day operations. While many companies may still be discussing the value of Cloud based quality management system solutions, todays current events have made it evident these systems are the future.
Businesses that had already shifted to cloud-based solutions are experiencing greater ease and flexibility in managing their operations. They can collaborate and communicate with their teams working remotely from anywhere in the world without worrying about providing employees access to company business applications.
Cloud solutions not only help businesses escape inconsistencies due to current scenarios; they can keep business-critical data safe from disaster.
The cloud has proven to be a reliable partner for business. It has enabled our economies retain the ability to function by minimizing their dependence on the physical locations to conduct business.
As companies look forward to keeping their productivity undisturbed, employees safe, and having a backup plan for when disaster strikes, Qualityze is set to help you explore its cloud solution as your insurance against any crisis.
While companies are trying to cope up with the quality management principles, process-level improvement is the one that requires continuous efforts.
The term process improvement itself implies making processes better and efficient with the time. It may be due to any change. Most importantly, it involves breaking down complex processes into easily manageable workflows. It requires organizations to be proactive towards process-level challenges.
The process level improvements may vary from organization to organization, including:
- Change in the approach
- Change in the methodology
- Improvement in terms of eliminating unnecessary processes
- Improvement in terms of process categorization
- Addition of sub-processes
- Revision in the way operations are managed
- Implementation of new practices and tools
Why is Process Improvement critical for business success?
Businesses need to do things in a better and improved way to be successful. They are likely to lag if they are not paying attention to the process-level improvements since it could lead to unsatisfied customers, disengaged employees, and unnecessary delays in product delivery.
As Idowu Koyenikan rightly quoted that
“If you quit on the process, you are quitting on the result.”
If you are not focusing on process-level improvements, you may end up facing several problems such as:
- Customer complaints regarding inferior quality product or service
- Dissatisfaction among the team members
- Redundancy of the work or incomplete tasks
- Increased costs of quality
- Wastage of resources
- Unnecessary delays in the production or time to market.
What types of processes should be improved?
Can you name any particular process that needs no improvements? Every process needs some or other strategic improvement for better results or outcomes. And, the process can be both formal and informal.
The critical point to remember is that no matters how many different processes there are – the one thing they have in common is the ability to improve and perform better.
Process Level Improvements: 5 Metrics that Matter
Ensuring process-level improvements can work wonders for 5 Metrics that matter for business growth. Let’s quickly have a look at those metrics:
Efficiency and Productivity
Maintaining a consistency in the process-level improvements helps to keep the inefficiencies minimum and productivity maximum. The advanced quality management systems come with analytics to help you evaluate the process performance metrics. It often helps you to identify the areas that require significant improvements for better outcomes.
The simple and straightforward rule here is – Improve processes to improve productivity and efficiency in your organization.
Time-to-Market and Competitive Advantage
When you will make improvements at the process level; you are likely to decrease the product time-to-market. It will give you a competitive advantage. You will also gain customer loyalty with quality deliverables on time. Also, process-level improvements can help organizations to be more proactive in managing operational issues and maintain excellence.
Achieve a continuous flow of value to your customers by aligning the process-level improvements with your quality objectives. It is a real improvement deal that every organization needs to make.
If you are unable to identify your product’s quality improvements; it’s probably because your processes are not sufficient enough. You must evaluate your process performance regularly to determine the slightest of changes that could bring a world of difference in outcomes. Only then you will be able to make your processes powerful enough to manage the issues related to integration, performance, security, and much more to ensure product quality.
To put simply, process-level improvements can lead to the higher quality product when managed and maintained regularly.
Aligning the everyday processes with quality goals help you deliver the right product to your customers on time, ensuring higher levels of satisfaction and loyalty. Always remembers happy customers are the most valuable asset for a business since they are likely to return for more. If you can retain your customers, you are likely to experience remarkable growth for your business revenue.
So, improving your processes can help the product quality that will eventually increase happy customers and revenue.
Inefficient processes are one of the most substantial reasons to make your employees dissatisfied. No-one likes to be a part of a system that could fail anytime due to inefficiencies. It’s more likely to kill their interest in the work. Make sure your business process is not weak to keep your employees’ morale boosted.
Therefore, process level improvements are essential to keep your employees motivated and engaged.
Streamlining Process Level Improvements
The commitment and plans for process-level improvements won’t work unless you are putting them in action. The best practices you need to implement right away for ensuring continuous improvements in the processes are:
- It will help if you create a detailed plan for the process, considering every vital step so as to head for practical improvement.
- You must analyze the process to understand the problems people may have and what alternatives may come your way
- After analyzing the process, it’s time to actually redesign the process with significant improvements.
- The next step calls for accommodating the resources required based on the redesigned process.
- Is everything in place? Communicate the upcoming change to the affected team members and implement the same.
- Lastly, you must review the process after making improvements to realize its effectiveness.
What if you can standardize the process level improvements? Sounds great, right? The increased emphasis on quality and continuous improvements is convincing enough to invest in the next-generation quality management software like Qualityze to maintain the consistency in quality and process improvements.
Companies need to realize the significance of process-level improvements for their quality objectives. It should be an ongoing endeavor for every company to comply not only with the regulatory requirements but also with the customer requirements for improved satisfaction.
If you want to understand more about the process level improvements and their significance in your quality management processes, get in touch with the Qualityze customer success team, and we will right there for you.
Driving continuous improvement in your organization wouldn’t be possible unless you have set some quality objectives. Even ISO 9001:2000 requires an organization to identify and document its quality objectives before heading to process-level improvements.
Well defined and managed quality objectives can significantly improve organizational effectiveness and overall performance. These objectives provide the organization a clear vision to every individual in the organization about the purpose they need to serve and to enable them to unleash the potential of the QMS.
Quality Objectives and Quality Management System
Firstly, you need to understand that there are different types of quality objectives ranging from senior management to the production department. The main objective in every single case is to encourage a culture of continual improvement through a well-defined quality management system since it helps you identify the loopholes in the existing process and improve accordingly.
The next-generation quality management systems also help you to regularly monitor and track the performance of quality objectives that are set based on the S.M.A.R.T approach (we will discuss later in the post)
Don’t keep the quality objectives limited to product quality. The objectives, rather, should reflect the goals that the organization set. They should be designed such that they drive continual improvement in every aspect.
In this digital and ever-changing phase of the economy, you cannot expect better results without doing something different from your competitors. Your quality objectives should be strategic and visionary so that it becomes easy for your teams to work towards the specific targets.
Another important reminder here is to keep the employee’s engagement and contribution rate high. You should communicate with them as and when required for the specific improvements as that can affect the ultimate goal of customer satisfaction. An effective QMS can help you fill the communication gap as well.
How to Set Quality Objectives?
As well understand that setting quality objectives is the first step in implementing a quality management system, it is important to set objectives using SMART philosophy. SMART stands for Specific, Measurable, Attainable, Relevant, and Time-Oriented. Make sure each objective is:
- Specific – All the objectives should be clearly defined to ensure that every team member is on the same page.
- Measurable – Any objective that you identify should be measurable in terms of size or degree it may impact.
- Attainable – The objectives you set should be within the organization’s capacity. There should be proper measures and methodologies established to meet the quality objectives.
- Relevant – Relevancy is also an important factor to be considered when it comes to setting quality objectives.They, rather, should be aligned with the strategic goals of the organization in terms of meeting statuary or customer requirements.
- Time-Oriented – Every objective should be time-bound. There should be a proper mechanism to access the time within which an objective can be met.
One important thing to make a note here is – Setting objectives requires active participation from the top management as they are likely to set relevant goals concerning the products and services conformance. Some of the most common examples of quality objectives are:
- Improved customer retention by 5% every year.
- Increased team productivity by 2% next quarter.
- Maintain consistency in product quality by 98%. Etc.
How to Implement Quality Objectives?
Once you have identified all the quality objectives, the next immediate step you need to perform is the effective implementation of those objectives. Here are the steps you need to follow:
Make sure you document all the quality objectives identified and agreed to meet. Earlier there was a quality manual to refer to, but it is not required now. The updated standards in ISO 9001:2015 requires an organization to document everything for through validation and verification purpose especially during a regulatory visit. The best option you can go for is an electronic document management software that will help you record all the important data and activities like nonconformances, and the action plan implemented. You can also record the results for an evidence-backed decision-making process.
Also, keeping the quality objectives documented will help you give quick guidance to your team towards the organizational goals.
Communicate with Team
Once the quality objectives are identified and documented, make sure you communicate those objectives clearly to your team. There are various ways to establish smoother communication including awareness sessions, the establishment of a centralized platform wherein your team can collaborate and communicate. There are many quality management software that enables organizations to foster a culture of clear communication to avoid any hassles or quality risks due to miscommunication among the teams.
Also, communicating the objectives and their respective strategies to the team ensures that the entire organization is going in the right direction.
Establish Evaluation Methodology
For measuring the quality objectives, you should establish proper mechanisms for every team, department, and function. These evaluation mechanisms should be planned at regular intervals so to evaluate the need for updates or upgrades in the quality objectives. The tracking also helps you ensure compliance since you maintain an audit trail for every action performed and its respective outcome.
In short, you cannot afford to invest your time, money, and resources on the quality objectives that cannot drive the culture of continuous improvement.
Review the Objectives
Once you have set the quality objectives, you need to continuously evaluate them as well as the mechanisms established to record the on-going performance of those objectives. There are two ways to review the quality objectives, one is through the management review, and the other one is internal audits. This will help you to keep a check on process quality if the workflow is managed and maintained properly.
However, you can implement an audit management software to ensure a timely review of the quality objectives as well as the mechanisms set to evaluate their performance regularly.
Address the Risks
It is quite often a case that your organization fails meeting quality objectives due to some or other reasons. You can expect a process or workflow to generate the same results for every quality objective you set. There could be a need for process change or improvements to improve the performance of quality objectives. For this, you need a powerful quality management software that enables you to configure different workflows as per the need of the hour while helping you identify the improvements to make your existing processes better and aligned to organizational goals.
Maintaining and managing the performance of quality objectives is one of the important functions that a quality management system needs to serve. Also, it helps in making the process highly effective and efficient than before.
So, are you ready to make your process and product quality better?
Whether you call them complicated or the basic guidelines, quality standards are critical for every industry to ensure that they are meeting the minimum requirements. However, these requirements may not always fulfill customer expectations that are growing expedite especially when it comes to the automotive industry.
Quality Management in Automotive Industry has become quite challenging in recent years due to the trends, personalized experiences, and other next-generation features that have evolved. In addition to all these factors, environmental changes have also contributed to set new guidelines and performance metrics for the automobiles under quality standards.
Any automotive manufacturer, to comply with quality standards, must have a clear understanding of the benefits that they can reap and the processes they need to streamline, standardize, and automate.
Such a huge emphasis on quality is not required just to stay ahead of your competitors, it is rather about fulfilling the basic requirements such as safety to ensure safe rides for your customers. Further, when we talk about quality, “Quality Standards” and “Quality Management System” are the two most common terms that are used interchangeably.
Quality standards refer to the controlled documents such as specifications, guidelines, instructions, etc. that can be used to conduct the business in a certain manner. For example- defining product specifications, process workflows, and general work instructions.
Quality Management System
Quality Management System can be referred to as a tool that companies use to streamline and standardize their processes to meet industry-specific quality standards without any hassles. Simply put, Quality Management System for Automotive Industry is a means to attain quality standards.
Quality Standard for Automotive Industry
ISO IATF 16949 (previously ISO/TS 16949) is the most commonly used International Standards for automotive quality management, designed to standardize the assessment criteria and certification system globally.
IATF 16949:2016 is not a standalone identity, it should be implemented along with ISO 9001:2015 for establishing an effective quality management system in the automobiles industry. Before heading to further discussion, you should understand the basic differences between ISO 9001 and IATF 16949.
- You may not find all the ISO 9001 updates in the newly released IATF 16949 standards for automotive.
- ISO 9001:2015 emphasizes on the replacement of documented procedures with the digitized documents and electronic signatures while IATF 16949 still keeps the paper documents mandatory.
- ISO 9001 doesn’t require companies to have a quality manual on-site while IATF 16949 mandates one to ensure consistency of processes.
- ISO 9001 no more requires a management representative. It mandates to encourage a culture of collaboration and participation throughout the quality management starting from leadership while IATF has still maintained the legacy of a management representative.
Automotive Industry Trends That Fostered Change in Quality Standards
The trends of the automotive industry that led to amendments in the quality standards include:
- Need for improved safety especially related to carbon print due to poisonous emissions
- Evolving new technologies for a more facilitated environment.
- Keeping quality costs to a minimum even with the complex supply chains.
- New policies for transparency and good governance to avoid expensive product recalls.
- Increasing demand for vehicles while maintaining a competitive environment.
Benefits of Implementing Quality Standard for Automotive Company
The automotive industry requires stringent quality standards with specialized ISO standards and certification to keep the quality standards high especially with respect to the safety risks to the vehicle owner. A quality management system is something that the automotive industry cannot afford to miss. There are many other benefits of implementing quality standards and quality management system in the automotive companies that include:
Faster Time-to-Market Cycles
With increase transparency of the quality processes, it becomes easy for automotive manufacturers to watch the performance trends and make significant improvements to reduce the time to market. Effective quality management software for the automotive industry is the best solution to manage the quality issues that may slow down the time-to-market cycles by limiting the potential of available resources.
Reduce Quality Costs
The absence of a robust quality management solution may increase your quality costs significantly since there will be no proper system and process to manage the scrap materials, recalls, etc. It will further result in process delays and a blemished bottom line. On the other hand, keeping quality checked and assured will help you eliminate all sorts of overhead expenses that arise due to quality issues including the product recalls.
Improved Product Quality
Having the right quality management solution in place, you can ensure a proactive approach for quality issues to manage and resolve them before the product reaches to the customer and leads to the bigger troubles including life risks. A quality management system also helps you to make evidence-based decisions with their in-built analytics and reporting tools. Most importantly, continuous improvements in product quality are one of the basic guidelines by ISO.
Meeting Compliance Standards
Managing compliance risks in the automotive industry is not easy since the existing systems for quality management are not centralized. But, a compliance-friendly quality management software solution like Qualityze can make it easy for automotive companies to manage compliance issues systematically with its configurable workflows.
Improves Customer Experience
When you will have a quality control process in place, you can keep your customers happy and satisfied by delivering the quality as expected. The things like product recall that hurt an automotive company’s image the most can be reduced to a minimum. Then, you can enjoy more loyalty, more sales, and an impressive brand image.
In the end, we can say that in the highly competitive environment of the industry like automotive, it may become challenging for you to maintain quality levels. You must take advantage of technological innovation such as quality management software to manage quality, compliance, and other operational issues in a fully compliant manner.
The next-generation Quality Management Software like Qualityze eQMS is a single solution for all your quality management needs. It enables you to keep a track of suppliers as well as the component quality so that you will associate with the quality suppliers.
Additionally, it allows building effective training programs for certain activities to make your employees competent for the jobs assigned. From identifying and tracking nonconformances to resolving issues using CAPA, document change control management to customer complaints management, and training management to supplier and audit management, you can manage all the important functions through one solution.
So, are you ready to revolutionize the way quality management was conducted in the automobile industry by leveraging the innovation to survive through competitiveness?