Achieving Customer Satisfaction and Loyalty : How Complaints Management Software Helps?

achieve customer satisfaction and loyalty with complaints management software

Whether you are selling a product or providing services, you are likely to deal with people. And, it’s of no surprise to receive complaints from some of the people. You cannot meet everyone’s expectations at once. While most of the businesses are just focusing on managing customer complaints, highly regulated industries need to focus on how they can manage such complaints effectively to maximize Customer Satisfaction since one wrong response can damage their brand reputation or could lead to a compliance liability.

First and foremost, the enterprises shall realize the extent of complaints they might need to handle on everyday basis. It will help them to choose the right complaints management software and standardize their complaints management process. It is critical for the regulated industries that have a bigger responsibility to keep their customers safe and happy while demonstrating compliance.

However, there are still may enterprises that prefer spreadsheets to document, manage, and track the customer complaints. It is no longer effective and efficient method. It, instead, lead to many other challenges. Some of them include;

  • Responding to customers in time and Keeping them in loop
  • Ensuring that the complaint is resolved
  • Preventing future complaints

In addition to these, you may face numerous internal issues with traditional complaints management system. Here are some common issues;

  • You might not be able to keep all the customer complaints recorded or track them efficiently when required.
  • You might not be able to track the person working on a particular complaint.
  • You might not have a centralized system to inform all your team members or keep them updated on the status of complaint.
  • You might not be able to record all the information accurately and timely, resulting in irrelevant and delayed responses.
  • You might not be able to perform a detailed analysis for complaints trends and their recurrence.
  • You might face troubles in regulatory submissions due to decentralized reporting systems.

These many issues really worth facing when you can implement a powerful complaints management software and turn the things in your favor.

A complaints management software is a single stop solution for any enterprise that needs to manage, track, and resolve customer complaints in a timely, consistent, and compliant fashion. It further helps them maintain a good brand reputation, giving their customers a reason to come back.

When your customers feel heard about the issues they faced or difficulties they had with your product or services, they feel cared for. On the top of that, if you provide them a satisfactory resolution against the complaint, it automatically increases their loyalty towards your brand.

Let’s look at the benefits of implementing a cloud-based complaints management software to achieve Customer Satisfaction;

1. Improved Trends Visibility and Reporting

If you have enough visibility through complaint trends, including their occurrences and resolutions, you will likely make better decisions to prevent future complaints. A complaints management software makes that job easy for you while allowing you to have a standardized reporting structure throughout the organization. Whether it’s your manager or an auditor asking to pull reports for a particular from all the previous years, the software makes it as easy as a click.

Moreover, you can submit the reports for the regulatory submissions to avoid any sort of compliance issues. In software, you can also set up automatic reminders and follow-ups to ensure timely and effective resolutions for the complaints recorded for that particular timeframe.

The software simplifies reporting to help you make critical business decisions as required to prevent any sort of issues, nonconformance, noncompliance in the future. If you continue with the formal complaints documentation and reporting systems, you are inviting many compliance issues for your organization.

2. Enhanced Communication

Whenever a customer makes a complaint, they expect to be acknowledged and communicated on the same. A timely response ensures that their problems and concerns will be addressed. It implies that organizations must have good complaints management software in place, which allows them to set up the automated acknowledgments for every complaint received.

But it will alone not work. It just kick-starts the complaints process. The next-generation complaints management software allows enterprises to standardize their complaints process cycle from documenting an issue to assigning it to designated personnel till its resolution is communicated to the customer within the specified time.

The software improves internal and external communication, enabling enterprises to set up email alerts, notifications, follow-ups, and much more. Remember, it’s continuous and effective communication that goes a long way towards making your customers feel valued and heard for every concern and complaint they have.

3. Better Traceability and Accountability

Whether a complaint has proceeded to the investigation or resolution step, you need to have complete traceability to curate the relevant customer response. A good complaints management system improves the traceability of all the customer complaint records so you can follow-up with the right person accountable for the resolution.

The software simplifies you to assign the complaints to the respective team members, based on the complexities involved and level of experience required to resolve that particular issue. Such a transparent system keeps your team informed about the things they are accountable for. It further helps resolve complaints on time.

Accountability and traceability balanced right to accelerate the complaints resolution cycles, enhancing overall brand reputation, and increasing Customer Satisfaction.

4. Confidentiality for Customer’s Data

Who all can access the complaints, and customer data can be a real concern since it could mean breaching your customers’ trust and data privacy regulations. Dealing with confidential information requires enterprises to ensure proper data security measures in place.

A complaints management software with advanced security features such as role-based access, encryption, and password authentication can help safeguard your customers’ confidential data while ensuring timely resolutions for their complaints.

The software ensures secured access to each customers’ data without making it cumbersome for your team to handle. This is what you must check while selecting the right complaints management software.

5. Compliance and Timely Regulatory Submissions

Meeting compliance and timely regulatory submissions is another concern with the traditional complaints management system. You can systematically manage it with the help of a powerful complaints management software that allows you to take a holistic approach towards complaint resolution.

A complaints management software helps your quality teams understand and comply with the global marketplace’s reporting requirements. It simplifies the adverse event reporting software, streamlining the submissions with standard reporting structures defined by the FDA, EU, Health Canada, and other regulatory authorities. Cloud-based software allows you to expand your operations into different regions without any compliance and regulatory submission hassles.

Therefore, you must take advantage of advanced complaints management software than letting your brand reputation suffer with slow and ineffective complaints management system.

All the benefits mentioned above can significantly improve the customer relationships.

No matter what’s your preference of handling complaints, all that matters is a streamlined complaints management process to handle and resolve complaints timely and get Customer Satisfaction. For which you need a comprehensive complaints management software like Qualityze to record, manage, resolve, and track all your customer complaints in a well-organized manner.

Qualityze issue tracking and Complaints Management Software enables you to create your decision tree based on the region for the Complaints management. The system auto-generates a task with an auto-calculated timeframe for the reportable event/incident. You can also utilize the pre-configured forms provided by FDA (MedWatch FDA MDR 3500), European Medical Devices Directive (93/42/EEC) (MEDDEV 2.12-1), Health Canada (MDPR), Therapeutic Goods Administration (TGA), etc., to quickly and promptly generate the submission report.

Built on the most powerful and secure cloud platform i.e., Qualityze ensures unmatched flexibility and scalability to manage complaints from anywhere across the globe.

The Bottom Line

Regardless of your industry focus and complaints source, implementing a cloud-based complaints management software is one of the best solutions to handle customer complaints efficiently and effectively. It improves the Customer Satisfaction, making them more loyal to your brand.

If you want to know what other opportunities a complaints management software holds for your business, get in touch with us on 1-877-207-8616 or email at and our customer success team will be right there for you.

What are the concerns related to document management in relation to A.I. systems?

Artificial intelligence and ML has become well known as of late because of their capacity to both upgrade measures and give the profound experiences that push ventures and enterprises forward. Actually, 68 percent of respondents in an ongoing 451 Research Report, Accelerating Data Management with AI noticed that they are either utilizing AI or plan to inside the following three years. Data management advancements that are mixed with AI can defeat these difficulties and assist endeavors with taking advantage of their arrangements for AI and ML.

Usage Challenges

Three key boundaries hung out in 451 Research’s report: an absence of talented assets, getting to and planning data and restricted spending plan. The absence of talented assets was the top concern noted by respondents with 40% posting it as a hindrance and 21 percent saying it was the main obstruction.

That is nothing unexpected, given that there are just one to 2,000,000 data researchers, contrasted with five to ten million business insight power clients and 200 to 200 fifty data laborers. Basically: there aren’t sufficient data researchers to go around for each organization, or even to serve the requirements of data laborers inside individual organizations.

Issues with getting to and planning data, noted by 33 percent of respondents, can leave AI and ML speechless. An enormous assortment of data is needed to convey the profundity of knowledge expected with these rising innovations. Without that data may lessen the exactness of understanding also, because of missing urgent factors. The restricted spending plans referenced by 32 percent of respondents can likewise go about as a blocker to AI and ML ventures from the beginning. Such ventures will get exceptional investigation and have the option to show their value from both an expense and worth viewpoint in advance. Their bosses should show how they can expand efficiencies too.

The function of data management

Data management is fit for assisting with these difficulties, especially where data ingestion and arrangement is concerned—a phase of the AI cycle 39 percent said they consider to be “the most requesting corresponding to their hidden framework.” Data the executives arrangements ought to be implanted with AI and part of a powerful data management medium.

Instructions to defeat the best 3 AI challenges utilizing data management

In excess of 66 percent of respondents concurred that “simulated intelligence and ML are significant segments of data stages and examination activities.” That number increments to 88 percent among organizations where “essentially all vital choices are data driven.” specifically, ML can help increment efficiencies by streamlining the way a question takes to data. ML additionally can empower certainty based questioning where answers are returned arranged by anticipated exactness, which is controlled by taking a gander at chronicled precision data.

The correct data management medium is critical. By picking a medium with AI worked in rather than independent AI arrangements, you can control the executives in a solitary framework. Conditions with coordination and data virtualization capacities likewise empower data to be questioned where it lives, lessening the requirement for exorbitant and tedious data development.

The most effective method to defeat the AI challenges

The executive’s data medium with the interconnected, AI-implanted nature depicted above mitigates the difficulties recognized already. The absence of gifted assets is counterbalanced in two different ways. Data researchers and data set directors (DBAs) are given back important time through the consideration of improvement dialects and structures and mechanization of routine assignments like inquiry enhancement. Both come about because of building AI legitimately into data management arrangements. More prominent network between data stores in the medium can likewise help empower data laborers to pull their very own portion data utilizing instinctive data investigation apparatuses, lessening the quantity of solicitations data researchers and DBAs must interpretation of.

The provokes identified with data access and readiness are straightforwardly influenced by picking the correct executive’s data medium. The network made by data virtualization empowers access over various stores with various data types without data development concerns. This ought not just make data access and arrangement simpler than it would be in environments where a decreased subset of siloed data is moved to be utilized as a feature of AI and ML ventures. It will likewise help increment exactness by including more data.

At long last, while no data management arrangement can understand in advance spending impediments, it can show efficiencies and ROI that make venture more attractive. The 92 percent fulfillment rate is a decent pointer that organizations are seeing the return they anticipate. The more noteworthy efficiencies which permit data researchers and DBAs to zero in on esteem added substance undertakings ought to likewise be empowering. Also, however difficult to anticipate, the more profound, more exact bits of knowledge AI-imbued data management can create can possibly open up new income producing openings.

Manners by which AI makes business more productive

Artificial intelligence (AI) computerized change alludes to utilizing machine knowledge to help tackle issues and work all the more proficiently. As per Xerox, 46% of representatives of little and medium-sized organizations actually squander energy on wasteful, paper-related work processes, day by day. That implies that keen report management frameworks can do bounty to improve these cycles.

Organizations that as of now utilize complex archive the executives frameworks increase a serious edge. Fortunately these shrewd instruments may help most when associations haven’t depended much upon tech before and need to make up for lost time. Shockingly better, keen record management frameworks have become available and helpful for all sizes and sorts of organizations.

5 Vital Efficiency Boosts from AI in Document Management

Numerous associations or ventures actually battle with paper reports. Regardless of whether the organization doesn’t produce them, they may need to utilize paper structures from the administration or colleagues. Likewise, a few organizations have moved away from actual paper. Simultaneously, they may have just made a little advance towards digitization by connecting accounting pages or filtered structures to messages and putting away them on different circle drives in arbitrary, confused ways. Every one of these practices sit around on the grounds that they can bring about such a helpless data management that causes excess, off base, lost, and shaky records.

Interestingly, consider only a couple progressive ways that utilizing AI in archive management frameworks like M-Files can accelerate and improve the respectability of normal strategic approaches:

  • Robotize manual cycles – In the wake of filtering or entering the record, the AI framework can mechanize a ton of the drudgery while authorizing great norms. Models incorporate utilizing shrewd frameworks to help order and label sections, so they’re anything but difficult to track down next time. This capacity can accelerate the underlying digitalization endeavors and help with future errands. As workers utilize the framework, productive inquiries regularly depend on right labeling and ordering of records, however this is one territory that is frequently ignored at the time the data gets entered. Regardless of whether the framework doesn’t consequently tag and classify, it can implement preset standards to guarantee representatives do this additional piece of work when submit new ones.
  • Accelerate business insight – Smart frameworks can accelerate business knowledge. For example, AI can spot designs in exceptionally huge arrangements of data a lot quicker than individuals can. As one model, a recruiting director may look through resumes with a clever framework that will discover catchphrases related with fruitful individuals employed before or dependent on preset standards. Another model could incorporate searching for occasional deals patterns from past solicitations or requests.
  • Applying structure to unstructured data – IT individuals are accustomed to seeing data composed into organized data sets or reports. It’s not possible for anyone to anticipate that sort of association in many archives. All things being equal, correspondence regularly shows up as messages, instant messages, letters, or another association’s structures. Before, individuals expected to sift through these sorts of correspondence to pull out and compose data. Today, shrewd data management can do a great deal of the hard work. For instance, the Adobe blog makes reference to an eminent use case:

“In a more emotional model, a few organizations are utilizing AI and AI to scour messages, messages, and other client interchanges to get words, semantics, and feelings, and associate that data with charging and administration history to anticipate who will purchase what items and administrations. Most surprisingly, these models routinely outflank models that utilization organized data as it were.”

  • Smooth out report planning – Rather than showing workers how to accurately organize different records, the AI can basically demand the data for interesting, new reports. For example, the framework can consequently create a business contract for recently recruited employees, in view of the worker’s name and other data it as of now has from the enrolling cycle.
  • Improve record security – Artificial intelligence’s capacity to make sure about data may demonstrate one if its greatest advantages. The archive the executive’s framework can naturally examine for touchy data and banner any records that contain it. Shockingly better, the product can identify unordinary demands for private data and forestall access or ready security groups. As indicated by Market Watch, a significant number of the present digital dangers originate from inside positions, either deliberately or inadvertently. Artificial intelligence can offer an amazing weapon against a wide range of dangers to data security.
  • Improve data quality – The shrewd report management framework can help diminish data repetition, get input mistakes, and shield documents from getting lost. Organizations need great data for effective dynamic and business preparing, and that is another component that AI can gracefully.

Artificial intelligence And Document Management Technologies

With improving AI frameworks, there are unmistakable ventures embracing the AI frameworks for managing huge amounts of records. Numerous organizations manage monstrous data consistently. Along these lines, they have begun composing and installing calculations in their projects. These calculations help to distinguish patterns and basic examples.

  • Computer based or artificial intelligence Classifies Data Faster, Saving Time and Money

Frameworks like structure examining and handling have developed with the AI-driven motor framework. While examining the records, the product naturally eliminates values. Archives are naturally changed over into the electric mode in their request as the AI remembers them in the predefined structure.

  • Any organization can deal with solicitations in mass amounts without bringing about any additional expense with the assistance of AI.

For instance – A vehicle washing office gets 1200 solicitations consistently by executing AI code in their record management programming they can computerize their cycle of paying solicitations. Executing AI code age framework they have a mechanized receipt paying cycle.

The general time spent on producing a solitary receipt is 45 minutes roughly. The expense brought about per receipt is decreased by $50. Further, the yearly cost investment funds can go up to $670,000.

Shrewd calculations banner unapproved admittance to your archives or different documents. This implies basic data and reports are ensured with multi-layer code. With AI your data is kept from being lost, harmed or modified.

At the point when you store archives in numerous spots searching for a particular record can be tricky as you are unconscious of the specific area. Artificial intelligence archives presently additionally offer admittance to delicate reports with no passwords?

All things considered, it isn’t secret word free it is simply secret phrase bother free. Facial acknowledgment is the most secure method of locking any record. Everybody has a novel face which is unrivaled in any situation.

With the expanding measures of data in an association’s ownership, data lists are more indispensable than any other time in recent memory. A data list is where partners store and offer metadata from numerous other data sources. The metadata contains data about where the data is put away, who the proprietor is, the thing that its grouping is, just as some factual attributes. The data inventory is the perfect spot for any examiner, auditor, designer, or data researcher searching for accessible data resources to use in their venture.

If you want more insights on integration of A.I. and electronic document management software, get in touch with Qualityze Customer Success Team today. We will be right there for you.

Impact of Covid-19 on Quality Management

Impact of Covid-19 on Quality Management System

With the COVID-19 Pandemic hit, there has been an unprecedented disruption experienced in the global economy and trade, as both production and consumption slide backward across the globe. Recent research from the World Trade Organization has demonstrated a significant impact on demand and supply chain in the world economy, causing substantial disruptions to the trades.

Governments should realize that the tradelines must remain open, through different means including air and sea freights, to ensure the continuous flow of goods and other essential supplies. Also, they need to take immediate actions against export costs and other tariff barriers blocking the trade of crucial goods, especially medical supplies, at such a critical time.

The spread of COVID-19 has made quality and compliance management even more critical. It has provided every organization an opportunity to change how they organize their quality processes amid all the restrictions of working from home and social distancing. Continuously increasing spread has impacted the supply chain operations globally.

The only solution that can work for businesses now is innovation and increased collaboration. It will help companies recover from the coronavirus’s impact, enabling them to work more efficiently for managing risks and other operational issues.

The disrupted supply chain, shortage of labor and resources, and financial difficulties are not the only problems highlighted by the COVID-19 pandemic situation. There are certain aspects of the business that need critical attention for continued business operations and excellence. Those aspects include;

1. Supplier Quality Issues

Supplier quality was always a critical consideration for delivering superior quality products, primarily for the highly regulated industries. The common issues of the supply chain, i.e., speed, and scalability, are highlighted even more during the ongoing pandemic times.

The new normal requires some significant supplier processes changes, including increased supplier qualification, inspection management, and quality checks. It can be acquired easily with digital tools such as cloud-based supplier quality management software, inspection management software, and audit management software. Such solutions help businesses to standardize quality management without any hassles.

2. Embedding a Culture of Quality

With the COVID-19 Pandemic situation, businesses have realized the need for embedding a culture of quality wherein everyone is responsible for quality. The traditional paper-based systems lacked visibility and traceability, which resulted in maintaining sustainable quality.

It would be best if you have a cloud-based, comprehensive quality management software in place to overcome all the challenges, including flexibility, accessibility, traceability, visibility, and security. It enables you to streamline all the key processes to ensure accuracy and consistency. Also, a cloud-based quality system adapts to changes quickly and efficiently. If you also want to align the critical processes with your business quality objectives, an advanced enterprise quality management system must.

3. Flexibility in Managing Quality Processes

Finally, businesses have realized the lack of flexibility in managing their quality processes, primarily when their quality teams work remotely. Communication and collaboration have become more intense in the current business scenario, which cannot be catered by the traditional paper-based quality management systems.

Whether you want to streamline the training procedures or standardize the complaints management cycle, everything needs to be managed in a closed-loop system wherein you can identify and mitigate the issues much efficiently than ever. A robust quality management software can help you succeed by providing more control and confidence in managing all the critical quality processes. An EQMS software, build on a cloud platform, gives you greater flexibility to work the process and product quality without any significant technical challenges. It is, in fact, the most reliable solution for now and the future.

In addition to the aspects mentioned above, you can leverage multiple benefits of upgrading your existing quality systems to next-generation enterprise quality management software. Some of the key benefits are;

  1. You can ensure improved communication among your quality teams.
  2. You can identify effective resolutions for every complaint by analyzing data and NC trends.
  3. You can establish a standardized change management process for hassle-free process and product improvements.
  4. You can streamline the investigation and CAPA process to manage quality issues more efficiently.
  5. You can reduce process cycle time and overall operational costs.
  6. You can improve documentation to meet compliance.
  7. You can reduce the number of product recalls and rework.
  8. You can significantly increase customer satisfaction.
  9. You can create effective training programs to make your workforce more competent and skilled
  10. You can manage the equipment calibration and maintenance activities seamlessly.
  11. You can control the supplier quality and other related processes more efficiently.

Don’t quality management software sounds like a worthy investment to achieve your business sustainability goals?

But that doesn’t mean you can rely on any quality management software available on the internet. You will easily find numerous eQMS solution. The real deal is finding the right one to suit your business’s ever-growing and changing quality requirements.

How would you go about choosing the right quality management software for your business?

Here are some key considerations that will help you select the right eQMS software for your business;

1. Go for a Software with Intuitive Interface

While some companies overlook the advantages of having enterprise quality management software with an intuitive interface, it could mean a lot of difference for your quality teams. If they are given software that’s difficult to use daily, they are more likely to resist the technical solutions. It will also cause slower processes, increased compliance issues, and lowered productivity over time.

It would help if you got a powerful eQMS software with an intuitive interface to improve organizational productivity and profitability. Also, it gives your teams more confidence and control to manage quality processes efficiently than ever.

2. Go for a Software that Requires Minimal Training

The ease of the platform is the quickest way to know whether your team will adopt the change. An eQMS software that requires minimal training is likely to be used by your quality teams more often. The more you will focus on lowering your employees’ struggles, the higher the employee engagement will be. Also, you can save a fair amount of training costs.

The best solution would be an easy-to-use and user-friendly quality management software. Your team can quickly get familiar with such software, unlike a complex platform that may lead to inefficiencies.

3. Go for a Software with Quick Set-Up

Implementing an enterprise quality management software is itself an investment. But if it will come with additional expenses like new systems, resources, and staff, you may not find it worthy enough. The majority of the businesses would like to invest in software to help them gain value from their quality processes sooner.

But it is not possible with traditional quality systems. You need to upgrade to a cloud-based eQMS software that requires no additional infrastructure or storage space requirements. All you need is a seamless internet connection to manage your quality processes from anywhere across the globe.

4. Go for software that Offers Flexibility and Scalability.

One of the critical functions you will want your eQMS to serve is creating and managing the necessary documentation, which may become a challenge with paper-based systems. You may experience difficulties like storage space, security from physical damage, theft, and much more.

On the other hand, using eQMS software simplifies things for you. A cloud-based document management system offers flexibility, security, traceability, and accessibility to share, manage, and track the critical documentation while improving overall communication and collaboration with your quality teams: the advanced security controls and ease to scale make cloud-based document systems a worthy investment for modern enterprises.

5. Go for a Software that Fits in Your Budget

Many business owners think that upgrading to a technical quality solution is an expensive deal. The reality is far different from this perception. A web-based quality management system saves many costs that businesses generally spend managing paper-based document management and quality management systems.

You can easily find a quality management software within your budget and get it configured to your business needs so you can quickly gain value from it. It is always preferable to consider the total cost of quality than one-time savings when looking for a budget-friendly enterprise quality management software.

6. Go for a Software that Can Be Easily Configured

A quality management software that can be configured to suit your business needs is the real smart investment. It allows you to align your critical processes with quality objectives without any hassles. It tends to make your quality journey smoother when your employees adapt to newer technologies and tools quickly.

The cloud-based software like Qualityze EQMS suite gives enterprises a clear advantage over other solutions with configurable workflows to streamline the key processes and create a closed-loop quality system to foster a culture of continuous improvements. With configurable workflows, it becomes easy to standardize the processes while reducing the cycle time.

Bonus Tip

An enterprise quality management software has become an inevitable need for modern businesses to pace with the ever-changing customer and compliance requirements while mitigating the operational issues. Cloud-based software provides you more control and confidence in managing the quality processes in a standardized, efficient, and consistent fashion.

It will not be wrong to say that your eQMS selection enterprise can make or break your enterprise’s quality management processes. It can help you make some significant improvements in the product and process quality, supplier quality, customer satisfaction ratio, or a complete failure in meeting customer and compliance requirements. That’s why; it is essential to select the best eQMS system carefully, logically, and strategically.

Before finalizing your selection of quality management software, you’ll want to get insights into different platforms and analyze their performance for your business process alignment. You can begin your research with a quick demo of Qualityze. You can check out all the features and functionalities in real-time for absolutely no costs. Get in touch with our customer success team to know more.

Here Are the Biggest Challenges of Logistics (And How You Can Handle Them?)

The ongoing Pandemic situation has affected every business’s operations primarily, especially the global supply chain due to several restrictions and new guidelines. Though you can streamline several aspects of the logistics industry with EQMS software, there are still multiple challenges that need to be handle strategically to achieve quality objectives.

The increasing instability has already tested the logistics industry’s process of excellence, like never before. It resulted in a massive upsurge in demand for problem-solving approaches from businesses and customers to manage continuously evolving challenges in the most subtle, compliant, and timely fashion.

Before we move onto the problem-solving approach and possible solutions, let’s have a quick look at all the challenges faced by the logistics industry due to the COVID-19 Pandemic situation;

1. Air and Sea Transport Limitations

Since the countries started implementing lockdowns with their specific guidelines, the freight industry was drastically hit by the Pandemic. Only a small percentage of space is devoted to cargo that is too canceled for a longer duration in the average flights. It eventually led to supply shortages.

Even after some relaxations, it became too difficult for them to keep up with the soaring market demands. On top of that, there were stringent health inspections at every checkpoint that added more time to the delays.

Similarly, sea freights have experienced a significant slowdown since most of the suppliers shut down their operations for quite a long time.

2. Increased Demand for Land Transport Services

Even if you manage to deliver the goods to the destination country, customers cannot get them the next day since land transport also experienced a drastic hit. There were lesser services, more stringent inspections, and permit requirements even for basic groceries and medical supplies. Such a surge in demand for land transport services led to relatively increased prices too.

The limited transport services also led to struggles such as overwork for labor and delayed services. Moreover, companies could no longer continue with traditional means of confirming goods delivery, which led to many other challenges and needs for automation.

When it comes to land transport, the quarantine and social distancing regulations also need to be considered for overall delays, supply shortage, and increased prices.

3. Region-Wise Business Restrictions

The organizations that have overall operations with manufacturing in one region and supplier in others have faced significant setbacks, especially the companies that were getting their raw materials from China. However, the businesses are looking forward to alternative supplier options from other regions until things improve.

Logistics businesses also encountered problems and cut off the business ties with some regions blocked by the government to curb the virus spread. With these sorts of challenges in the industry, many partnerships and profits suffered.  

Therefore, businesses need to identify the right means for continuing their operations properly, even in unexpected times like this widely spread Pandemic.

4. Shortage of Resources and Labor

The limited supply and demand have made many companies cut down on their workforce to maintain the budget’s operational costs. Those who are still safe in their jobs have to work for extended hours to maintain consistent quality standards.

Also, many workers succumbed to the virus while being on their jobs. This frightened many and made them opt to stay at home to avoid life risk. The shortage of labor continued that put a strain on the logistics industry and the delivery of goods.

Workplaces must think about implementing proper measures to create a healthy and hygienic space for their workforce. They must train their employees on best practices to avoid any kind of health risks to themselves and others.

5. Ineffective Contingency Strategies

The Pandemic has taught one thing to every business to stay prepared for any kind of circumstance. However, some companies managed to continue their operations by facilitating work from home. The current situation has been a turning point for many businesses.

On the contrary, some businesses failed miserably because they did not have proper contingency plans to maintain business continuity.

Therefore, every business must invest their time to create contingency plans for different types of emergencies. It will save them from more significant losses and setbacks in the future.

All these challenges don’t imply that you should give up on your business goals. You must remember, “Every Challenge Brings Along an Opportunity to Grow and Improve.” But it requires a problem-solving approach to embrace a change and redefine the business success metrics, based on the ongoing circumstances.

Here are some solutions to overcome the challenges mentioned above;

1. Embrace the Increased Cargo Services

Many airline companies have completely redesigned their passenger planes as cargo planes during such hard times. It is the step taken to serve two primary purposes, including employment opportunities for their workers and maintain a pace of profit margins. Logistics companies can leverage it as an opportunity to deliver the goods much faster than any other means.

2. Collaborate to Mitigate the Supplier Issues

Since there is a shortage of suppliers, the best solution logistics companies have is to collaborate with the suppliers; for example, they can share the storage costs, container costs, or labor costs to ensure timely shipment deliveries. The collaboration can help them retain their operations at a good pace over shared values, even if there are lesser options to work with.

3. Implement the Proactive Approach

Businesses need to take a proactive approach to problem-solving. Being preventative helps them avoid unnecessary expenses and wastage of resources, especially when they want to lower the operational costs. The proactive approach is a genuinely beneficial deal for the businesses in all the aspects.

4. Stay Ahead with Emergency Strategies

It’s high time that businesses start to think about “what if” strategies to stay prepared for worst-case scenarios. In other words, they should be change-ready. Having contingency plans at hand helps them handle difficult situations without much hassle. This, in turn, increases the overall confidence of customers, stakeholders, and themselves.

5. Embrace the Innovative Technology Solutions

The innovative technology solutions have become a must-have for every industry, including logistics, to survive when their employees work from home. For example, a cloud-based document management solution can help logistics companies to create, manage, and share their business-critical information with all the involved parties without any security concerns. Or they can use a web-based training management system to provide their workforce with complete training about new norms and regulations over a centralized platform to ensure maximum productivity and consistent quality.

“We are all faced with a series of great opportunities brilliantly disguised as impossible situations.” And, the Pandemic is indeed among such situations. It has convinced every business has started overcoming by embracing the changes along the journey.

Here’s one quick recommendation to make your business journey smoother – implement Qualityze Enterprise Quality Management Software to create a closed-loop quality system and manage all your processes with excellence, precision, and flexibility. You can leverage its centralized platform to share, manage, and track the business-critical data securely and collaborate with your quality teams globally while meeting compliance with applicable regulatory standards.

The next-generation quality management software are specifically designed to tackle the unique challenges that any business may encounter. They are generally provided with best functionalities to make logistics quality management a simpler job.

The Bottom Line

The logistics businesses need to be more resilient to survive the challenges that unexpected situations might throw at them, just like COVID-19 Pandemic. Instead, they should consider it as another milestone to cover to get closer to their business goals in the long term. However, it requires them to do contingency planning and embrace changes, like adopting technological solutions to increase operational excellence.

Talking of operational excellence, you can use the Qualityze EQMS Suite for all your quality management needs regarding products, processes, and services. It is suitable for all types of enterprises, big or small, to achieve operational and compliance excellence globally. It supports E-signature, watermark, and many other functionalities to ensure confidentiality and originality of the documents shared over digital platforms.

To know more about Qualityze EQMS Suite and how it can be a part of your contingency plan in the difficult situation we are all in, you can get in touch with our customer success team at 1-877-207-8616 or write to us at for a personalized demo. We will be right there for you.

10 Challenges that Pharmaceuticals face for Equipment Maintenance

Pharmaceutical is among the industries that have complex processes. It continuously requires new strategies to improve the ongoing operations, achieve business goals, and maintain competitiveness. One of the common mistakes they make while developing business strategies is not considering equipment maintenance. That’s why pharmaceutical companies face numerous challenges for their equipment maintenance activities.

It’s high time for the pharmaceutical industry to adopt a powerful maintenance management system that can help them overcome the equipment maintenance challenges they face with the traditional techniques. It will also help them save costs on production/equipment failure.

In this post, we will look at the ten common challenges that Pharmaceutical companies face for equipment maintenance and the most recommended solutions to overcome these challenges.

10 Challenges that Pharmaceutical Companies Face for Equipment Maintenance

Challenge #1 No Risk-Based Approach for Maintenance 

In the pharmaceutical industry, you cannot treat every equipment equally, especially when it comes to maintenance. The best pharmaceuticals approach is using a risk-based approach for equipment maintenance that includes classification of equipment based on their impact and role in the overall product quality.

However, equipment classification and managing their maintenance becomes challenging with the traditional paper-based process management system. You can overcome this challenge using an integrated maintenance management solution that allows you to create, manage, and track different equipment maintenance activities without any hassles. The next-generation software solutions are designed to cater to all your compliance needs, including developing and implementing a risk-based approach.

Challenge #2 Maintenance Systems Are Not Optimally Used

Computer-based maintenance systems are given more preference these days to manage maintenance related tasks since they simplify documentation, scheduling, and tracking of equipment maintenance – for both single-site and multi-site. But this requires pharmaceutical companies to go the extra mile to research the right maintenance systems, preferably validated ones.

Validated CMMS may cost you a bit higher, but it is worth all the ease you will experience during audits and regulatory inspections. It will not be possible with unvalidated CMMS. Remember, if you think validation is not something you can afford, you cannot make optimal use of the maintenance system.

Challenge #3 Maintenance Plans Are Not Regularly Updated

Buying new equipment strikes with a sense of excitement about improved performance and speed. The majority of the organizations forget the very basic fact that the new equipment will also need regular maintenance for longer life and smooth functioning. And, they don’t update the maintenance plans as per the new members of the production family.

Pharmaceutical companies need to use the Electronic Document Management System that simplifies managing all sorts of documents related to the existing and new equipment – be it their maintenance plans, frequency, or any other compliance-related documentation. An EDMS enables enterprises to keep their critical documents regularly updated, keeping track of the changes done.

Challenge #4 No Adequate Training Platform and Programs

Is your maintenance staff know the impact of changing a single setting in the equipment they use every day? Do they understand the compliance? Do they consider quality assurance? You must ensure that your maintenance staff is trained on all the required tools and platforms by providing them timely and relevant training.

The traditional training management system is not successful anymore. You must implement a powerful Training Management System that can help you create multiple training schedules for different departments, job functions, and locations without any hassles. You can easily find the training management systems on which you can make document-based and instructor-led training programs.

Challenge #5 Impact of Lubricants is Not Considered Prominently

Ask any pharmaceutical manufacturers “what impact lubricants make on the product quality,” and they will be puzzled about what to say or answers. It happens because the impact of lubricants is generally not considered as prominently as it should be. You must keep equipment lubricant impact listed on the checklist to ensure no quality metrics left unattended.

Even if the old lubricants are changed with the new options available in the market for better equipment performance, you must document it. It will become easy for you to identify errors much before the product release, preventing any catastrophic event. You can use an integrated quality management system that automatically records all the data you enter in the forms. Such an organized approach is often recommended under regulatory standards.

Challenge #6 Poor Classification for Production and Non-Production Equipment

In addition to more giant machines and equipment, there are numerous spare parts and other small devices that are not considered for maintenance. Pharmaceutical companies must have proper production and non-production equipment to prioritize their maintenance schedules.

You can utilize quality management software to align your processes and assign them to the right people to achieve your business goals faster than ever. For example, if you want approval for critical maintenance tasks, you can specify approver(s) using the quality management software. It will automatically send alerts to the involved parties for quick approvals.

Challenge #7 No Documentation for Maintenance Activities

Documentation of all the maintenance activities – the procedure, work instruction, and policies, has recently gained traction due to the stringent auditing and compliance standards. Many enterprises rely on paper-based systems, which are not efficient and compliance-friendly.

Hence, pharmaceutical companies need a comprehensive document management system to create, manage and track standardized documents for every maintenance activity. It ensures a consistent flow of information throughout the organization, keeping all your team members on the same page. Documenting the critical activities and the FDA often recommends their objective evidence to the best practice for the regulated industries.

Challenge #8 Advanced Maintenance Management Tools are Overlooked

Though it looks easy to do things the way you have always been doing, especially with the pressure of meeting the targeted stuff, it is advisable to adopt the newest tools and methodologies to execute the tasks efficiently, smartly, and securely. It also helps you comply with GMP and the customer requirements, continuously improving product and process quality.

Therefore, pharmaceutical companies should adopt new tools and technologies to streamline their critical processes in the most efficient manner. Advanced quality management tools also leverage accuracy and consistency in processing business essential information without any hassles. Would you still overlook new tools for managing your quality processes?

Challenge #9 Equipment Related Documentation is Not Easily Accessible

Accessibility is another core issue that pharmaceutical companies when it comes to equipment-related documentation. This often results in a lack of traceability and impact decision making drastically. But you can overcome it quite easily with a cloud-based quality management system.

A cloud-based quality management system increases accessibility, traceability, and security to manage critical documentation easily. You can also leverage the centralized platform to communicate and collaborate with your team, regardless of their geographical location. The cloud-based systems have completely transformed the way businesses used to manage their critical data.

Challenge #10 Maintenance Is Not Considered Right from Equipment Purchase

Another most common issue for equipment maintenance in the pharmaceutical sector is not considering the maintenance activities right from equipment purchase. Instead, the maintenance activity should be included in the strategic business plans right from the equipment’s purchase.

Maintenance activities managed strategically helps businesses maintain their assets for a more extended period.

You can transform all the challenges mentioned above into excellent opportunities for your businesses in a better, faster, and smarter way by using an integrated maintenance management solution. It will help you manage, control, and track the maintenance activities in a streamlined, compliant, and timely fashion before a missed maintenance causes more significant losses.

One of the highly recommended solutions is Qualityze Maintenance Management Software. Intuitive, configurable, and cloud-based, the software is specifically designed to help an enterprise manage all its maintenance-related activities for both single-site and multi-site operations without any operational issues. It enables you to set up maintenance schedules for different assets on a Yearly, Quarterly, Monthly, Weekly, Daily basis.

It is built on the most powerful, secure, and reliable cloud platform i.e., It offers greater flexibility and visibility to manage all the inspection related processes. It comes with great functionalities such as dashboard and reporting, alerts and notifications, watermark, electronic signature, task scheduler, and much more.

Qualityze smarter quality solutions transform your QMS into a quality decision-making engine. Organizations, regardless of their industry focus, can perform quick real-time analysis of quality data with analytics and reporting, prevent miscommunication, implement improvement for mass production, maintain consistency, reduce the overhead expenses, immediately notify quality teams of upcoming Reviews, Audits, Training sessions, Follow-ups, Actions, Approvals, and Change Implementations, and much more.

The Bottom Line 

Regular maintenance activities help enhance the performance of your assets, decreasing their downtime and overall maintenance costs. It is essential that you manage, track, and control them in a standardized manner using the powerful maintenance management software like Qualityze.

Want to know more about Qualityze EQMS Suite? Get in touch with our customer success team at 1-877-207-8616 or write to us at We will be right there for you.

Risk and Compliance Management : Significantly Improves Your Organization’s Value

Companies are confronting new administration challenges from market, monetary and administrative vulnerabilities in the current financial emergency. In the market front, new contenders are driving estimating pressures. Organizations need to move to new business sectors and advances. Finding new business sectors, particularly in the Emerging World, requires the improvement of new abilities which are not generally accessible. In the monetary front, investors are additionally requesting when managing market unpredictability.

Worldwide credit crunch

The worldwide credit crunch turned into the fundamental worry around there since 2008. Likewise, the declining of financial terms is producing cost rises and challenges in enhancing benefit. In the administrative front, various law propositions entangle arranging as organizations envision foundational changes. There are troubles in dealing with the risks from the extension of government’s part in key territories of the economy.

Ceaseless improvement culture in organizations

Envisioning the expected effect of these new difficulties on the organizations is a tedious, and regularly a disappointing errand, for its chiefs. The ceaseless improvement culture causes organizations to foresee new risks and react proactively to amplify their money related return. Organizations are giving an ever increasing number of assets to possibility arranging and risk counteraction to adapt better to the scope of new risks. A positive part of early business knowledge is that determining to foresee new risks is additionally estimating to recognize new chances. It additionally assists with reacting better to complex worldwide connections while managing capricious emergencies.

In what capacity will the best possible administration help?

The best possible administration of a Governance, Risk and Compliance structure will recognize systems to address these difficulties. Organizations are reinforcing their administration cycles and risk culture with revitalized risk systems and more upper administration inclusion. As per the Business Risk Report 2010 gave by E&Y, 59% of the worldwide organizations are tending to these difficulties through a risk the board work. Over 70% of the studied organizations in the monetary zones revealed that a solid risk the executives work is successful to address compliance and guideline risks.

Different organizations and distinction in underperformance and achievement

Different organizations are utilizing various systems, remembering contributing for government relations capacity, refreshing of the compliance capacities, putting resources into IT to help new guidelines, improving in their own ability for quick execution of necessities, centering to key compliance issues, and extending of compliance center to their outer accomplices, just as, their providers and clients.

The primary contrast among progress and underperformance originates from the aptitude with which a Governance, Risk and Compliance program is executed. There are bad of awful projects, however executions of projects. The Governance, Risk and Compliance region is pushing organizations ahead from the review investigation of business choices turned out badly to foresee new risks in a difficult world.

Why You Need Risk and Compliance Managers on Your Payroll

Claiming a business in the monetary administrations area can be worthwhile, however can likewise be troublesome with the measure of formality that is put on different activities, such as advancing cash out, putting away client cash, affirming contracts and other money related administrations that were once far simpler to perform. Since the time the enormous monetary breakdown of a couple of years prior, the financial administrations industry has been under serious examination and has seen countless new guidelines and laws set on their strategic approaches.

Who are risk and compliance managers?

Risk and compliance chiefs are gifted people who will assist with diminishing risks in the money related organization that you own and will guarantee compliance with laws and guidelines. Your risk chief will realize how to figure the potential risks to your business including HR issues, catastrophic events, risky advances or different activities inside your company that can prompt enormous disappointments. They can spare you a great deal of cash over the long haul by executing intends to evade these risks and stay with your safe. A compliance administrator will create plans for staying with each office in your running inside explicit rules that stick to all ordered state, nearby and government laws relating to the monetary business.

There are great deals of new laws that have been passed on and these managers will know every one of them all around to stay with your lawfully stable. They will likewise deal with all issues and requests that may emerge with administrative organizations in the monetary area and will gracefully all essential data to them. Both risk and compliance chiefs will assist with keeping your business on the right half of the law and will assist with keeping costs related with claims and administrative office fines and expenses down.

How might you discover great risk and compliance representatives?

Your smartest option is to counsel a compliance and risk search organization that will do the legwork for you. They have many qualified experts accessible to address your issues and will do the entirety of the fundamental reference checks and introductory meetings for you to locate the most ideal applicants with the most experience and information for you. You should simply meet the finalists and pick the best fit from them, without doing any of the dreary resume surveys and reference checks. You can rapidly discover risk and compliance workers to staff your money related administrations business.

Dodge tight spots and keep your business running easily and inside the laws and guidelines of your industry by employing qualified risk and compliance directors provided by a set up compliance search organization. You can’t stand to not have these fundamental jobs filled inside your money related administrations company.

Improve eco amicability with compliance the executive’s framework

An ever increasing number of individuals are awakening to the acknowledgment that mankind has had a sensational (and not through and through helpful) sway on nature. Many years of waste, voracity, and regarding the earth like it would consistently bounce back from whatever we tossed at it has had a devastating effect everywhere on the globe – something that we are just currently beginning to completely acknowledge and get a handle on here in the United States.

That being stated, there are various explicit administrations and mindfulness bunches out there attempting to help improve our condition – with extra special care – and natural compliance the board frameworks programming to assist organizations with accomplishing supportability is going far towards making the sort of mindfulness that we have to push ahead.

The correct compliance the board frameworks

It assists with increasing expectations and framework desires at schools and colleges everywhere on the United States. One of the most significant activities have been in squander compliance at schools and colleges all through the United States, explicitly equipped towards attempting to impact the up and coming age of “movers and shakers” of our reality to zero in on making genuine and enduring effects with regards to our condition. Squander the executives frameworks extend from straightforward projects zeroing in on reusing to those that empower reusing, repurposing things, and adjusting what might have been discarded into new and energizing advances, items, and administrations – all dramatically affecting pivoting our cutting edge world.

While these natural compliances the executive’s frameworks attempted to increase the expectations of our schools and colleges, they use programming to guarantee that these establishments evade robust fines from the EPA or OSHA. Early reports show that these projects are tremendously affecting youngsters everywhere on the nation, and it will be energizing to perceive what’s on the horizon.

Tight incorporation of legitimate compliance the executives programming

One fascinating examination has indicated that compliance the board schools and colleges (those advanced education offices that attention on incorporating waste administration frameworks to boost both understudy and staff wellbeing and ecological protection) have had the option to expand investment rates among their understudy body rather than those that endeavor to do likewise without programming to assist them with plotting and deal with their objectives.

This shouldn’t come as an amazement to the individuals who comprehend that the more youthful age is an age more in line with innovation than some other before it, to where compliance the board programming quite possibly the absolute best approach to contact these individuals in any case.

All things considered, it will take significantly something beyond compliance with natural guidelines to stem the tide of harm and pulverization that we’ve just constrained upon our condition – yet it’s a fabulous spot to begin. With activities like this removing all through the nation (and over the world, truly) it’s energizing to perceive what sort of gainful effect we can have pushing ahead from here.

Ensuring the business with risk the board cycle

As you’re getting your business fully operational settle on sure that you settle on instructed choices about how to deal with the risks your business faces. By following a basic, 5-venture measure, you can perceive the risks you find a way to deal with them fittingly.

1) Identify wellsprings of risk

These are the things you claim or do that open you to possible monetary loss. A portion of the risks that organizations face are

  • Damage to property possessed by or leased to the business
  • Damage to client’s property
  • Damage to others’ property for which the business is lawfully dependable
  • Loss of salary
  • Injury to a worker
  • Injury to someone else for which the business is lawfully dependable

2) Estimate risk and expected losses

In this progression you gauge both the recurrence and seriousness of losses that may happen. For instance, if your business is an assembling activity, you would assess the quantity of worker wounds that may happen in a year’s time and how serious these wounds would be. Consider the more awful case situation. What is the most exceedingly terrible injury that could occur? What impact would that have on your organization?

3) Decide how to deal with risk

There are a few alternatives you can use to deal with each risk you recognize. You can choose to keep away from risk by not doing things that put you in risk. For instance, on the off chance that you needed to stay away from the risk of being legitimately to blame for a car crash you could decide not to drive. You can hold the risk. On the off chance that you have a more seasoned vehicle and choose not to convey far reaching or impact protection, you are holding the risk that your vehicle will be harmed.

You can deal with a risk by loss control, making a move to lessen either the recurrence or the seriousness of losses that happen. You can move the risk by purchasing protection or, at long last, you can lessen the risk. Preparing workers in security methodology and executing standard working strategies that decrease the risk of injury are genuine instances of risk decrease procedures.

4) Implement the Program

In this progression, you put vigorously the plans you made in sync 3. Regular activity ventures during this stage are purchasing protection, beginning loss control projects, and putting aside assets to cover anticipated held losses.

You should audit your risk the executives plan as your business develops. As you include workers, begin making a benefit, change your tasks, or include areas, your loss introductions change. Ensure that your risk the executives program keeps up so your business is enough shielded from risk.

5) Get Technology on Board

Managing risks, the traditional way is no longer efficient and effective. You must upgrade to the technological solutions to manage risk and compliance. You can easily find Enterprise Quality Management Software like Qualityze that can help you with risk, compliance, and quality management in a hassle-free manner.

By utilizing the right software, you can significantly improve the overall organization’s value by eliminating all kinds of operational and compliance risks before they result into a catastrophic event.

Would you like to experience the Qualityze difference for managing risk, compliance, and quality with excellence?

Get in touch with our customer success team on 1-877-207-8616 or write to us at We will be right there for you.

11 Reasons You Must Upgrade to an Inspection Management Software

Quality checks and inspections are generally considered the simplest activities of quality management, but it is one of the most complicated and critical activities. It requires a combination of the right people and the right tools to perform the quality control job well.

The foundation of quality inspections lies on the well-thought, streamlined, and standardized processes. Before you proceed further, you should first understand the objective of inspections and their contribution to the overall quality management process.

Why is there a need for quality inspections?

Inspection plays a vital role in achieving quality. The manufacturing industry is an indispensable tool to control and manage quality, reduce production costs, minimize losses, and eliminate product recalls/rework.

Inspections help analyze the quality of incoming raw materials and the end-product manufactured, maximizing manufacturer confidence and customer satisfaction. It involves checking raw materials and components against the standard requirements to sort out the lot/batch’s nonconforming and defective items of the lot/batch.

It will not be wrong to say that Inspection measures the degree of conformance with standard defined metrics to categorize the conforming and nonconforming materials. But it doesn’t go beyond categorizing. It will not involve detailed information about the root cause(s) why nonconforming materials were produced. In fact, Inspection helps manufacturers to attain consistency, standardization, and compliance.

However, manufacturers perform different inspections, including floor inspection, first piece inspection, end product inspection, and final Inspection. The only goal that Inspection helps achieving is separating superior quality materials from inferior quality materials to ensure the quality and reliability of the manufactured product, protecting customer interest and brand reputation.

How to Ensure Timely Quality Inspections?

The advent of next-generation technological solutions has already proved their caliber over manual inspection management systems regarding accuracy, reliability, and compliance. You and your quality teams need not spend hours recording the inspection data for all the materials/batches regardless of the number of materials inspected. Another significant advantage of using inspection management software is the timely management of the processes.

Reasons Businesses Need A Web-Based Inspection Management Software

11 reasons that manufacturing businesses must upgrade to a web-based inspection management software include;

1. Proper Training Control

Web-based inspection management software is way better than the traditional inspection management systems to ensure proper training control since they come with a user-friendly interface. It requires minimal training to work with inspection management software.

A cloud-based inspection management system seamlessly integrates with an existing training management system to keep your workforce trained on new inspection compliances and ensure smoother inspections.

2. Faster Audits

Web-based inspection management software often comes with advanced reporting and analytics tools. You can quickly and easily generate any reports you may need at the time of audits. It will save you time, efforts, and resources while ensuring no last-minute compliance obligations.

An inspection management software ensures faster audits by keeping all the material related information documented on an easily accessible centralized platform. You need not maintain paper-based files anymore.

3. Streamlined Compliance

An inspection management software helps build and maintain a culture of quality right from the beginning. It inspects the raw materials against the specified criteria to separate superior quality raw materials from the poor-quality ones or defective ones while automatically documenting all the inspection-related information on the cloud since documentation is an inevitable process to meet compliance.

A cloud-based inspection management software often helps you align the critical processes with the compliance requirements to meet the quality goals within a specified time and budget.

4. Improved Decision Making

An inspection management software significantly improves an organization’s decision-making process, primarily for selecting raw materials and suppliers. Once you define the criteria for qualifying raw materials, the software checks all the materials efficiently and consistently to identify the nonconforming materials in a lot/batch so you can quickly make decisions for different processes – whether you to file the nonconformance, investigate the root cause, dispose of the materials, and much more.

Inspection management software makes the decision-making process faster and smarter than ever.

5. Better Risk Management

Manufacturing companies can no longer afford the costs of poor-quality products. And, a powerful inspection management software is a must for better risk management. The software helps you identify and manage raw material related risks efficiently and effectively. It also prevents production time and resource wastage.

Implement a powerful inspection management software for hassle-free Inspection of hundreds and thousands of raw materials while preventing the risks associated with defective raw materials.

6. Increased Employee Engagement

When you ensure a safer work environment for your employees, you are likely to gain their confidence. Your employee safety efforts often encourage them to work more passionately and take quality responsibility at their levels. And when you have a passionate and motivated workforce, you will see a tremendous improvement in the bottom line.

Hence, inspection management software can work wonders to increase employee engagement and productivity in all the organizational activities by ensuring their safety in the first place.

7. Enhanced Customer Service

Implementing a compliance-friendly inspection management software streamlines the auditing and observation processes while significantly improving your organization’s ability to serve your clients. It helps create a culture of quality and compliance, where employees perform more effectively, and customers are assured of getting the best experience every time they want your products and services.

Remember that inspection and quality control activities lay the foundation for a more substantial business-customer relationship. Your customers are likely to do business with you only when they consistently get the quality, which is supported well by an effective inspection management software.

8. Improved Business Relationships

Having a closed-loop quality management system also increases your business partners’ confidence in your organization because most companies prefer to do business with organized processes. And, inspection management software not only streamlines the quality processes from the beginning, but it also demonstrates your commitment to better work culture.

Therefore, manufacturing businesses must consider investing in an inspection management software that promises excellent ROI in the long-term, helping them improve strategically.

9. Lowered Product Recalls

When Inspections are done right and timely, you are likely to experience lesser product failures in the production cycle. The costs of product failures and recalls are often the most expensive ones, which holds you from making much-required investments in other business segments.

An inspection management software enables you to prevent product recalls and wastage by checking the raw materials right at the entry-level itself.

10. Accelerated Production Cycles

Inspections and production are closely connected processes. Once all the raw materials are checked for quality and conformance to the specified requirements, the production cycles will be smoother and faster than ever.  

11. Increased Brand Reputation

Having an effective inspection management system significantly improves the brand reputation by ensuring consistent quality products every time. Regular inspections lower the chances of product failure, saving you huge money and resources.

Aren’t these reasons compelling enough to consider a much-needed change in the organization? A simple software upgrade can help you attain quality objectives in an efficient and compliant manner. Forget about the hassles of manual inspection management systems and look forward to a smarter alternative, i.e., a cloud-based inspection management software.

One such software is Qualityze Inspection Management Software. It is built on the most powerful, secure, and reliable cloud platform i.e., It offers greater flexibility and visibility to manage all the Inspection related processes. It comes with great functionalities such as dashboard and reporting, alerts and notifications, watermark, electronic signature, task scheduler, and much more.

The Bottom Line

Inspection management is, indeed, a critical process to ensure end-product quality. It would be best to implement reliable, powerful, and secure inspection management software like Qualityze to track all incoming materials’ quality.

If you want more information about Qualityze Inspection Management Software and its unique functionalities that can make inspections smarter, faster, and better, get in touch with our customer success team on 1-877-207-8616 or write to us at We will be right there for you.

Managing Customer Complaints: A Simple Yet Most Effective Way to Gain Customer Loyalty

With the very name of it, the term customer complaints reflect something wrong or negative. It is quite right to an extent, but you can change the game by simply changing your approach towards it. Once you start looking at customer complaints as an opportunity to grow and improve, you will no more feel afraid of the term customer complaints.

It is rightly said that “Imagine your customer is your best friend—listen to their concerns, be a shoulder to lean on and then shift the focus from what went wrong to how you can help make it right.”

First of all, you must understand those unsatisfied/unhappy customers are an inevitable part of any business regardless of the efforts you put in to deliver the highest quality products. You cannot skip complaints management if you want to improve and continuously make your customers loyal and raving fans.

In addition to your approach, you need to upgrade the traditional tools and techniques for handling complaints. Manual systems are no more effective and efficient enough in managing customer complaints in a timely and compliant manner. As we advance, we will look at 11 effective tips on managing customer complaints in this post.

1. Keep your team ready with answers to common complaints

Quick resolutions to customer complaints often help you retain your business reputation. All you need to do is create a well-organized, easily accessible database of the quality issues and their respective resolutions, especially for the ubiquitous ones. It will increase your customer success team’s productivity and satisfaction that all the reported events are timely taken care of. It reflects your commitment to excellent customer services, increasing their loyalty towards your brand.

“If you build a great experience, customers tell each other about that. Word of mouth is very powerful.” Says Jeff Bezos, CEO & President of

2. Provide the relevant details move to your customer across channels

The rising demand for omnichannel support has made it even more challenging to provide excellent customer service across multiple companies’ channels. And, customers don’t care about such difficulties. They only need timely support and resolution for the complaints they have reported. If they have to report the same complaint for more than three times, they will not likely come back or recommend your brand to anyone.

This is why; the enterprise must implement a cloud-based complaints management system that would enable their customer success team to store, manage, and access their customer data from a centralized database, making communication better and effective.

3. Keep track of common customer complaints

This is never a case that only one customer experiences a quality issue, and no other customer ever reports about it. If there is an issue with the product and services, multiple customers face the same. You must have a complaint system to track all the similar complaints and their trends to ensure your customers’ best resolution. You may identify some common issues that you can record in a database for consistent quality resolution every time.

All you need to do is provide your customer success team an effective complaint management system to manage the angry customers in a timely and best possible manner.

4. Understand the customer type

Every business must understand that they cannot have a one-size-fits-all strategy for their customers. Every customer is unique; so are their requirements in terms of quality as well as complaints resolution. You must understand the type of customer you are dealing with and the specific situation. There are cases where your customer might be expecting a simple apology or a refund for the services charge they haven’t used.

The organization may implement a training management system to train its customer success team to handle different customer types, including the most difficult ones. It reflects that you are customer-oriented.

5. Make sure you talk to customers in the right tone of voice

It often becomes challenging to stay calm and retain the normal tone of voice, especially when handling difficult customers who aren’t ready to listen. It’s tricky to balance but once achieved, you will deliver a good customer experience. The solution is straightforward – just imagine yourself in the customer’s place, as they say, put yourself in their shoes, and then you will know their pain. Even simple responses like “I Understand” or “We regret that you have such experience” can do wonders for your brand.

Have reasonable control over the language you use with your customer even if it is their fault, and you can easily make a big difference.

6. Listen carefully to respond, not react

It is a human tendency to react quickly without even listening and understanding what another person is trying to convey. And, it’s a strict no-no in customer service because your customers are already upset. All they want is to be heard. Don’t quickly suggest anything. Take time to thoroughly understand the issue and repeat the issue once to confirm that you understood what they are trying to convey.

You must remember the classic relationship advice that “Listen Before You Respond’ every time you talk to your angry customers so that they feel heard and acknowledged for the issues they have faced.

7. Admit the Mistakes

You are likely to receive complaints that are beyond your control. That’s where many businesses fail to meet customer expectations. As we have already discussed above, sometimes your customers just want to feel heard and acknowledged. If you tell your customers that they are right and are sorry that they felt disappointed, it will ensure that you care for your customers and look forward to improving.

You must understand every customer feedback is crucial for your business improvement. Unless you know where you can get better, you won’t be able to work towards it.

8. Communicate effectively

The more clearly you will communicate with your customers, the more likely you win their confidence and loyalty. Always tell your customers how much time it may take to resolve a particular issue, whether you will determine the same or some other team will take care of it. It will help your customers set some realistic expectations from your side. Even if the resolution takes longer, communicate it to your customer. Some of them may try to understand the situation while some may not.

What is important here is that you are doing best to communicate honestly with your customers and do everything it takes to provide the best resolution to your customers.

9. Give customers the best possible solution

Once you understand the customer complaint, follow up with the relevant teams, and even investigate the best solution. All that matters to the customers is that you heard them and come back with a reasonable solution. It is not possible to live up to their expectations every time. But when you put in best efforts to find a resolution, you are giving your customers to trust your brand for excellent service and the best possible solution for their complaint.

Focus on finding the best resolution, and customer satisfaction will automatically follow.

10. Don’t hesitate to go the extra mile to resolve the complaint

You follow up on the complaint resolution, and you may need to go the extra mile to find the best possible solution. It’s not the time to think. If you have the capacity, act on it. Exceeding your customer expectation often pays off well because your customers are likely to recommend you for the positive experience they had. For example – you can offer them future discounts or specialized offers, and much more.

The key to maintaining a brand’s reputation lies in the customer experience.

11. Implement A New Age Complaints Management Software

We have already discussed the use of next-generation complaints management software at different stages of handling and managing customers complaints. You can invest in a comprehensive, cloud-based complaints management system that can help create a centralized database of customer data and complaints. It will increase the complaint trends’ visibility and traceability to make informed decisions to achieve the organization’s operational excellence. You can easily find software that will make complaints management easy and make regulatory reporting and submissions simpler than ever.

Hope these tips help you address customer issues more effectively than ever. Once you will have a streamlined and standardized complaints management process, you can significantly improve your process, product, and service quality while complying to applicable regulatory standards.

Do you have a powerful complaints management system in place, yet?

The Bottom Line

Effective management of customer complaints and regulatory reporting is an inevitable part of every regulated industry. Hence, you must have a standardized complaints management process that can help turning customer complaints into excellent opportunities to grow. You can utilize powerful complaints management software like Qualityze to make things simple and straightforward.

For more information, you can get in touch with the Qualityze customer success team on 1-877-207-8616 or write to us at, and we will be right there for you.

How A.I. Will Completely Transform Quality Management for Manufacturing?

The manufacturing industry contributes to the economy, regardless of the geographical location you reside in and do business in. Therefore, it needs to implement stricter quality checks for the products and rely on automation. The automated processes provide more significant benefits, including a lesser number of errors, reduced cycle time, and improved operational excellence.

Now that we are talking about automation, A.I. is the revolutionary trend that has completely transformed the manufacturing businesses. It streamlines all the manufacturing processes, including production, quality checks, and logistics. However, it has its challenges too. One of the critical challenges is the availability and accessibility of the organizational data, especially for the businesses that rely on the traditional document/data management systems.

To unleash the fullest potential of A.I. in manufacturing, businesses must understand the need for a cloud-based document management system that provides flexibility, visibility, and security to manage large amounts of data globally.

Once you align A.I. with the right tools, you will manage the critical processes with excellence. You will experience a variety of transformations in the way manufacturing businesses are used to control quality.

You must be thinking about how A.I. can transform quality management for manufacturing. In this post, we will look at all the possible transformations that A.I. brings.

1. A.I. Streamlines Maintenance of Your Critical Assets

The cost of unplanned equipment downtime can be flabbergasting. A.I. can be used for intelligent maintenance in the manufacturing industry to identify signs and indications of component failure to avoid catastrophic outages. With the effective use of artificial intelligence, the manufacturing industry significantly improved the condition-based maintenance by predicting when machines, equipment, or instruments are likely to fail.

A.I. technology makes it easier for companies to collect information through sensors, monitor and track anomalies, and analyze that information to identify the need for human intervention. When combined with quality management software, the manufacturing companies can lay a foundation for sustainable maintenance strategies.

2. A.I. Optimizes the Product Design Components

A.I. is crucial for the manufacturing industry to gain a competitive edge. Product designers and engineers can use A.I. powered generative design software to achieve their quality objectives for optimized use of materials. You can gain better control over product design components, parameters, manufacturing methods, budget, and much more. Generative designs help you identify the best alternatives to current tools and techniques.

For example, – the companies using manual systems to manage organizational changes may identify the need for advanced software to standardize the difference related process. A.I. makes decision-making smarter and straightforward for sustainable business growth.

3. A.I. Removes Inconsistencies from the Production

A.I. makes manufacturing companies intelligent to manage their key processes. It allows them to quickly identify the inconsistencies in the production cycle and alerts the operators and quality managers right on time to avoid any significant quality issues that eventually can hamper the brand reputation. The use of artificial intelligence/machine learning provides manufacturers an effective way to control inconsistencies.

When aligned with quality management, A.I. can accelerate the production cycles while reducing product recalls and wastage. It implies enormous savings on costs of quality for manufacturers. A.I. can take manufacturing quality management to the next level.

4. A.I. Improves Product Quality Inspections

Analyzing product quality in real-time helps manufacturers to stay compliant with stringent regulatory standards. And A.I. help improves product quality inspections using image recognition technology. With the advanced image-recognition systems, it becomes easier for manufacturers to categorize quality products from the inferior ones. All you need is a trained A.I. system to prevent any flaws in the product quality inspections.

Machine learning and A.I. make inspections more accessible and efficient, ensuring no defective product is delivered to the market or customer. When reviews are done right and regularly, you can demonstrate the culture of quality and commitment to industry best practices to provide the highest quality products.

5. A.I. Helps Analyze Demand Forecasts

Demand forecast accuracy is crucial for manufacturers to avoid material wastage, especially for industries like food and beverages. Credit goes to the machine learning/A.I. system that helped manufacturers to improve their demand forecasting significantly. A.I. also fosters improved planning, coordination, and communication among all the departments, including accounts, sales, marketing, supply chain, and customer service for accurate forecasting.

A.I. based demand planning and forecasting systems can reduce sales loss, store-level inventory management challenges, and product obsolescence. Using A.I. with quality management can also improve supplier relationships, employee engagement, and customer engagement, which allows managing demand forecasts effectively.

6. A.I. Fosters A Proactive Approach to Manage Risks

Managing quality and compliance-related risks has been the biggest concern for manufacturing companies. A.I., along with the advanced quality management software, has resolved this concern to a great extent. It allows manufacturers to take a proactive approach to quality risks by analyzing all the collected data and relevant trends. It helps them predict the potential problems and identify the improvements required to attain more excellent reliability in their processes.

When you proceed with a preventive approach to manage risks and failures, you will likely succeed without facing any significant interruptions. However, minimal unexpected challenges can always arise along the way. You must stay ready with a reactive approach, too, even if you have taken preventive measures.

7. A.I. Evaluates Quality Standards in Real-Time

A.I. enables manufacturers to evaluate their processes and equipment performance against the standard regulatory requirements in real-time. A.I. system firstly stores all the information about the quality product in a database to perform the evaluation. If the product doesn’t meet the quality specifications held in the database, it immediately alerts the inspection and quality-check teams.

A.I. makes quality control and assurance processes more reliable than ever with real-time analysis tools for quick and accurate results.

8. A.I. Improves Safety and Cost-Effectiveness

As we have already discussed, A.I. helps manufacturing companies make faster and accurate predictions about equipment maintenance, process inconsistencies, or any other irregularities. It enables manufacturers to prevent significant events and life risks to customers as well as their employees.

On the other hand, you can prevent equipment failure and product wastage that saves much on the quality that was not easier to predict with traditional approaches. A.I. has transformed the safety and cost aspects of the manufacturing industry while helping them improve operational efficiency.

9. A.I. takes Quality Controls to the next level

A.I. helps manufacturers to leverage predictive analytics to increase the efficiency and accuracy of their quality controls. This benefits explicitly many manufacturers who deal in precision parts such as Aerospace & Defense, Automotive & Transportation, Oil & Gas, and Construction that generally require a rigorous inspection process.

Therefore, it will not be wrong to say that A.I. can take the quality controls to the next level with its precise analysis.

10. A.I. Reduces Time-to-Market

A.I. helps manufacturers strategically work on their process models and improve them to comply with applicable regulatory standards. The revolutionary technology also allows creating new models to reduce the cycle time without much resistance and difficulty. The reduced process cycle time further helps deliver products to the market on time. This gives manufacturing companies a competitive advantage.

Utilizing A.I. to streamline workflows, improve methodologies, and automate processes help reduce time-to-market and increase your business chances of success since you will be able to bring your products to market before your competitors.

11. A.I. Helps Achieve Sustainability Goals

When managed and aligned well with the existing business quality systems, A.I. helps manufacturing companies achieve their sustainability goals within a specified time while ensuring operational and compliance excellence. It gives them better control and confidence in managing their quality processes.

Therefore, A.I. and advanced quality systems make a winning combination for manufacturers.

Whether it is about aligning processes with Industry 4.0, smarter maintenance scheduling, human-robot collaboration, improving product designs, and adapting to a continuously growing market, A.I. will completely transform the manufacturing sector with the potential of quality data it collects on an everyday basis.

This transformation journey can be smoother if manufacturing companies will not hesitate to change or upgrade the existing quality management systems with next-generation enterprise quality management solution like Qualityze EQMS Suite. Such solutions standardize and streamline the organization’s quality processes in compliance with stringent quality standards while adapting to revolutionary A.I. trends.

The Bottom Line

The manufacturing industry is among the top sectors to embrace revolutionary technology trends like A.I., Industry 4.0, and Machine Learning. To avoid the challenges these technologies bring, manufacturing companies need powerful quality management software to maintain consistent product and process quality. The advanced EQMS solutions help manufacturing companies to achieve quality, operational, and compliance excellence.

Therefore, combining cloud-based quality management software and A.I. technology can lead to significant manufacturing sectors’ transformations.

For more information, you can get in touch with the Qualityze customer success team on 1-877-207-8616 or write to us at, and our skilled professional will be right there for you.

13 Ways EQMS Can Help Businesses to Save Costs of Quality

Managing quality is not just about reduced defects, deviations, and nonconformances. It is about the holistic approach to quality management and saves costs of quality wherein an organization evaluates every aspect from the process management to equipment calibration, supplier selection to material inspection, employee training to customer satisfaction, and identifying the ways to achieve quality, operational excellence, and compliance.

For a holistic approach, organizations need a powerful quality management system to evaluate and improve the overall processes, procedures, and systems. A QMS offers better quality control and streamlines production cycles by standardizing the quality processes. It helps unleash the maximum potential of the quality data collected and processed on a centralized platform to continuously make informed decisions, enabling organizations to continuously improve product and process quality. It also helps in achieving compliance with the applicable regulatory standards.

Another benefit you can have by implementing a quality management system is reduced quality costs. However, there are different ways a QMS helps in reducing costs and overhead expenses. We will look at 13 effective ways in this post.

1. It Standardizes the Change Implementation Cycles

One of the most common yet complex process that organizations struggle to strike a balance is change management. Despite so much discussion around the benefits of embracing change, many organizations do not have a streamlined change management process. Such organizations look at the change as a disturbance for ongoing operations. That’s where they fail at creating a culture of quality and continuous improvement.

An effective quality management software helps organizations streamline and standardize their change management processes to drive quality improvements most subtly without affecting the ongoing operations and overall organizational productivity. A QMS allows you to embrace every aspect of change that gives your business a competitive advantage over others.

In addition to the competitive edge, you are likely to save huge costs on resources required in traditional change management processes.

2. It Fosters an Environment of Learning

With the processes becoming more sophisticated and more stringent, organizations need to emphasize employee training and learning for improved performance. The traditional means of training are neither effective nor reliant when meeting ever-changing and growing customer requirements. It implies a need for an integrated training management system that can help organizations to fill the skill gap, making their employees competent for the job/tasks assigned.

A comprehensive quality management software can serve the purpose quite prominently and help organizations increase their workforce competency by streamlining the training processes. An EQMS, on integration with training management systems, can foster an environment of learning with flexible training programs for your employees, based on the job-function and department.

Therefore, you are likely to save costs of infrastructure and training materials that you used to bear

3. It Streamlines the Equipment Calibration

Organizations must take good care of equipment, instruments, and other devices to ensure excellent and consistent quality outcomes. For which, they need to streamline their equipment’s calibration and maintenance activities. An integrated quality management software helps create a closed-loop quality system to efficiently manage the process, product, supplier, and equipment quality.

An EQMS helps document, track, and verify the equipment calibrations with their outcomes, demonstrating your organization’s commitment to best practices. Keeping the calibration details and certificates documented also helps meet compliance. The quality management system also gives better control to your quality managers by increasing the traceability of the tools that are due for calibration. It ensures that all the devices are within tolerance levels against the standard values defined.

Lesser will be measurement differences; lesser will be the product quality issues. Hence, you will save huge costs on product rework and recalls.

4. It Reduces the Inspection Pressure

Most companies are now preferring to reduce the pressure on inspection by handing over inspection to the production people, leaving minimal dependency on the inspection process for quality. A quality management system enables you to experiment with different types of strategies to make this move successful.

A quality management solution often helps you streamline inspection processes, based on the different aspects; for example, if there is a change in design or change in the manufacturing sources, you can simplify the inspection process in alignment with production process validation so that the change doesn’t impact the form, fit, and function of the product.

A QMS not only reduces the efforts and process cycle time for managing change; it also significantly reduces the cost of additional resources required to drive change and inspection processes the traditional way. Experience the easiest and straightforward way to handle inspection pressure with a quality management software that comes with a cost advantage.

5. It Automates the Quality Processes

Managing quality processes manually is time-consuming and tedious, especially in this rapidly evolving era of technology. Every organization needs to manage multiple functions, including CAPA, Change, Complaints, Calibration, and more, to ensure consistent product quality while embracing the continuous improvements on the go. It implies chaos of processes that can no longer be managed manually.

A quality management software solution helps streamline and automate the quality processes, reduce cycle time, and ensure faster time-to-market. It gives your quality team more control and confidence in managing the critical processes while achieving operational and compliance excellence.

Automating the quality processes reduces the chances of errors and frequency of customer complaints to protect your brand reputation, which can cost you the business.

6. It Offers Greater Control of Processes

Process control is essential to ensure the organization’s operational excellence, which increases profitability, provides quality, and ensures safety. Proper process controls are necessary to maintain product quality. But they cannot be managed to utilize traditional tools and techniques anymore.

Quality management software is the need of the hour. It helps organizations to ensure process controls in place to avoid quality failures. Process controls allow control errors that could lead to a catastrophic event or life risk. A QMS creates a closed-loop system of quality processes with proper authorities at every production stage, ensuring superior product quality every time.

There will be fewer errors and failures; you will be spending lesser money to fix the same.

7. It Improves the Supplier Relationships

The organization depends on the suppliers for the critical assemblies. They need enough time to evaluate the suppliers on different criteria to create their approved supplier list to assign essential jobs without worrying. Supplier selection done right helps ensure the required attention is given in every product’s case. There are many other concerns associated with supplier selection, including costs, efficiency, timeliness, and more that cannot be managed with traditional spreadsheets.

A powerful quality management software is required that can help manage the supplier-related processes as efficiently as other processes. It enables organizations to improve collaboration and communication with the suppliers, encouraging them for better performance.

Supplier-related processes managed right reduces the risks involved while lowering the cost incurred due to inferior quality materials.

8. It Reduces the Costs of Quality Failures

The costs of quality failures often lead to more significant troubles for the organizations, including increased costs and a threat to the reputation. It cannot be managed using the traditional reactive approach to risks wherein you spend more on the issue. It’s high time for organizations to take a proactive approach as well. It will help prevent the quality issue before it leads to any unfortunate event.

A quality management solution enables organizations to take a proactive approach to risk management while keeping them prepared with a reactive approach, too, for unexpected events.

9. It Reduces the Documentation Costs

Whether you want to file a nonconformance report or wish to update new versions of the document, the traditional document management system will burden you with massive costs. Moreover, you will face the visibility and traceability issues due to dispersed data.

The advanced quality management software seamlessly integrates with the cloud-based document management software to manage all the documentation related tasks from creation to approval, version control to publishing, and making it obsolete. It also improves the quality data’s visibility and traceability, allowing organizations to meet compliance with eSignature validation.

Therefore, you can save a considerable amount of costs for managing documents in a paperless, hassle-free, and timely manner.

10. It Improves Task Routing

The costs of routing the critical tasks are quite underrated in the organizations. For example, – you have created a workflow process across multiple departments. And, it involves all the members in every phase/discrepancy. It will impact the productivity of the people who are not even needed.

Quality management software helps configure the process workflow while limiting the participants in each discrepancy according to the need, by adjusting the workflows for different types of issues with different escalation process, ensuring the best use of your team members’ time.

11. It Manages the Redundant Tasks Efficiently

Organizations often invest time, resources, and costs in managing repetitive tasks. They need to streamline such tasks to reduce the process cycle time and increase the cost-effectiveness. The best solution is compliance-driven quality management software.

An Enterprise Quality Management Solution helps meet your quality, compliance, and regulatory requirements by leveraging Industry best practices with standardized, repeatable processes through easy-to-configure predefined workflow templates. The cloud-based quality systems generally possess an integrated design that connects all the QMS processes for a complete solution.

Isn’t QMS a simplified and straightforward approach to quality and compliance management within minimal costs.

12. It Helps Managing Reworks Effectively

Rework is something that no company wants to deal with. But they need to. Managing rework brings multiple benefits to the organization, including a smoother supply chain, consistent quality products, and much more. Managing rework and associated responsibilities may be too much to handle, so implementing a quality management system is a wise choice.

A quality management system helps companies tackle errors and problems more efficiently while saving time and money.

13. It Leverages Advanced Reporting and Analysis Tools

Reporting and analysis are quite underrated when it comes to leveraging the potential of collected data. A thorough analysis of trends helps you understand what’s working and what’s not to take the business decisions accordingly. Through reporting, you can share the analysis, trend behaviors, action plan(s), and many other things to the involved parties in a simplified manner.

The next-generation quality management system comes with advanced reporting and analysis tools to help make informed decisions, reduce rework and other overhead expenses.

All the points mentioned above outline that a quality management system helps to reduce the costs of quality in a compliant, timely, and efficient manner.

The Bottom Line

Organizations are always struggling to figure out the difference between the costs they spend on preventing failures versus the amount they spend on fixing the failures. The traditional ways of reducing quality are no longer efficient. It’s time that organizations adopt the next-generation enterprise quality management software like Qualityze EQMS Suite and reduce the quality costs more efficiently than ever.

With an integrated EQMS software, organizations can build quality of culture and compliance wherein everyone will be responsible for quality at their ends. The production will be more about smiles and lesser stress for everyone. Giving ownership to your workforce will make them more confident while keeping them engaged in the core activities.

Quality management software is indeed a worthy investment for holistic improvements.

If you want to know more about the role of QMS in reducing the costs of quality, you can get in touch with the customer success team of Qualityze, and we will be right there for you.